Customer Experience Specialist
Resume:
ALICIA TORRES
PROFESSIONAL SUMMARY
With over ** years in the service industry, my experience stems from a spectrum of positions held from the back of house to the front—giving me a unique and balanced perspective as well as the ability to quickly adapt to new workplace styles and culture. I take great pride in providing the most stellar customer experience possible no matter the context. My attention to detail allows me to go above and beyond for clients by providing a tailored and empathetic approach to each individual, always considering “the little things” that may seem insignificant to others. If I don’t already have a solution, we’ll figure one out together. I am equally proficient in learning highly efficient, well-organized systems, as well creating my own out of a little (or a lot of) chaos. I thrive on new experiences and believe that with a little creativity, all job skills are transferable—and I’m not afraid of getting my hands dirty (literally or metaphorically) to prove it.
*********@*****.***
Bellingham, WA
SKILLS
Product Knowledge and Support
Research
Conflict Resolution
Multitasking and Prioritization
POS Systems and Ordering Platforms
Google Workspace (G-Suite)
Microsoft Office Suite
Verbal and Written Communication
Typing (80 WPM)
Payment Processing
Inventory Management Systems
Resource Management
Personalized Support
Customer Relations
Creative Solutions
Problem Solving
RELEVANT EXPERIENCE
HAMSK Logistics - Amazon Delivery Associate
Everett, WA 2024 • Present
● Efficiently sorted and loaded packages into delivery vehicles, ensuring accurate routing and adherence to safety protocols.
● Demonstrated exceptional customer service skills, providing friendly and professional interactions with customers during deliveries, addressing inquiries, and resolving any concerns.
● Utilized GPS navigation systems and route optimization tools to plan and optimize delivery routes, ensuring efficient and timely deliveries.
● Collaborated with dispatchers and team members to coordinate and streamline delivery operations, maintaining effective communication and ensuring smooth workflow.
● Effectively managed and organized delivery paperwork, including delivery logs, manifests, and customer signatures, ensuring accurate documentation and record-keeping.
● Proactively reported any delivery exceptions or incidents, such as damaged packages or delivery delays, to the appropriate channels, ensuring prompt resolution and customer satisfaction.
● Adapted to changing delivery demands, including peak seasons and special promotions, by maintaining flexibility in work schedule and prioritizing time-sensitive deliveries.
● Participated in ongoing training programs and workshops to stay updated on delivery procedures, safety guidelines, and customer service techniques.
Instacart/Uber/Door Dash - Personal Shopper/Delivery Driver
Bellingham, WA • 2021 - Present
●Consistently meet deadlines and quality goals for accuracy and timeliness.
●Memorize store layouts and planograms to fulfill orders using the most efficient route.
●Maintain high satisfaction ratings by completing orders quickly and making good selections for customers.
●Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
●Cultivated strong relationships with clients through consistent communication and timely attention to detail, resulting in repeat business.
●Enhance client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
●Quickly assess potential orders as they appear in the app’s queue to determine the cost/benefit ratio before they are accepted by other shoppers.
●Communicate with multiple customers simultaneously throughout the order process via in-app chat and phone to respond to special requests and instructions while shopping and delivering.
●Provide exceptional customer service with consistently high customer ratings and positive feedback.
The Racket/The Shakedown - Bartender/Door Person/Social Media Manager
Bellingham, WA • 2016 - 2018
●Starting as a line cook, quickly worked up to Bartending and was offered the position of Social Media Manager in addition to opening and closing Bartending duties
●Helped organize special events and promotions, as well as creating social media posts and graphic designs for print and web
●Maintained existing relationships and gained a loyal following of regular customers that followed to my next job
●Interacted with customers both in person, over the phone, and online regarding orders, ticket sales, and events.
●Was given 2 unsolicited raises within my first 4 months of employment based on my performance and dedication to improving working conditions.
Paradise Liquors - Retail Sales Associate
Niceville, FL - 2015 - 2016
●Participated in learning opportunities and completed Republic National Distributing Company's product knowledge course on wine, beer, and liquor.
●Captured consistent customer sales with friendly, knowledgeable support and recommended merchandise to suit customer budget and preferences.
●Created an inventory and stocking system from scratch and trained management and co-workers accordingly, leading to a noted increase in productivity and ease of customer service, as well as a raise and promotion to keyholder within my first 2 months of employment..
●Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
●Opened and closed store independently and prepared nightly bank drop for management.
Bonnie Brayton - Personal Assistant
Fort Bragg, CA • 2011 - 2013
●Handled correspondence, including emails, letters, mail, and text messages
●Coordinated and executed major household tasks such as pet care, maintenance, gardening, and repairs
●Assisted client with personal needs such as meals, medications, errands, organization, and housekeeping
●Assisted client with sales via eBay by taking photos, keeping track of inventory, creating product auctions, as well as packing and shipping items.
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