Customer Service Medical Equipment
Resume:
SHERMAN (PETE) EALY
Little Elm, Texas 75068
********@*****.***
CAREER SUMMARY
Excellence in job performance and a professional demeanor
Strong work ethic
Superb written, verbal and interpersonal skills
Strong attention to detail
Committed to safety and efficiency with a strong focus on customer service
SKILLS
Heavy Hauling
Safe Drive Training
Biomed
Creative Problem Solving
Recordkeeping
Customer-Oriented
Complaint Resolution
Warehouse Functions
Inbound and Outbound Calling
Map reading and navigation skills
Teamwork
Multi-tasking
WORK EXPERIENCE
2022- Present
Pediatric Home Service – Service Specialist 1
Schedule and make deliveries of home medical equipment (HME) to patient’s homes and hospitals
Perform and instruct initial equipment set-up as needed
Complete date entry and reports regarding deliveries and customer visits
Develop relationships with patients, families, caregivers, and coworkers at PHS
Assist in warehouse duties, such as pulling tickets, receiving, and inventory
Performs Biomed maintenance and repairs to medical equipment as necessary
2010- 2022
Stearns Lending, LLC/Certainty Home Loans – Pre-Funding/Quality Control Auditor/Fraud QC
Audited loan files in compliance with the company, agency and/or specific investor guidelines. The Audit entails a full file review for program eligibility, calculation and analysis of income, assets, liabilities, supporting documentation and credit reports
Determine whether red flags exist in the loan file and escalate to Fraud QC accordingly
Assisted the VP of QC with the development and implementation of the streamline review process to ensure loan documents for origination and processing were in accordance with company policies and procedures, and state and federal regulations
Clear streamline audit conditions from the Loan Approval Notice
Managed Fraud QC by reviewing the LoanSafe report, LDP/GSA, SAMS and OFAC
Audited Reverse Mortgage closed loan files
Audited cancelled/denied files
Review files to verify accuracy and completeness for both purchases and refi transactions prior to underwriting
Assist other areas of the Quality Control Department as assigned by management
Audited closed loan documents for discrepancies and notified the closer of any corrections that needed to be made before releasing documents to title.
Audited HUD 1 for 10% cures and discrepancies and notified the closer of any corrections and/or cures that needed to be made before loan was shipped to the investor
Reviewed HUDs, surveys, title commitments, and termite inspections for accuracy and discrepancies
Trained staff on Fraud QC
2009- 2010
Bank of America N.A., Funder/Document Preparation
Managed detailed review, preparation and distribution of mortgage documents
Logged all paperwork and kept organized records for research
Prepares Hud’s from Title Companies to make sure that all figures are accurate before giving approval
2004- 2009
Gregg & Valby, L.L.P., Team Leader, Document Preparation & Post Closing
Managed detailed review, preparation and distribution of mortgage documents
Led team to numerous months of record production while maintaining a professional relationship with clients
Worked with lender to streamline process resulting in higher customer satisfaction
Liaised between attorneys and the client to resolve legal issues
Worked to ensure employee satisfaction and excellent relationships with underwriters, processors, brokers and title agents
1997 – 2004
PeirsonPatterson, L.L.P., Team Leader, Document Preparation & Post Closing
Received legal documents for review and preparation
Sent legal documents to title companies by email, overnight express, and courier
1998 – Present
Ultra Clean Janitorial, Crew Leader
Monitor onsite cleaning crews to ensure quality of service, professionalism and proper time management
Entrusted by clients at numerous business, medical and financial institutions
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