Customer Service Store Manager
Resume:
Shaurenza Jimenez
Silver Spring, MD
*********@*****.***
My goal is to secure a long-term career which allows me to utilize my experience in medical assisting and customer service, as well as efficient work & communication skills! Center for Brain and Neuro Care
Patient Care Coordinator, 3/2023-present
• Checking patients in and out of their appointments
• Verifying insurance eligibility and copays/coinsurances/deductibles/balances
• Transporting patients from office to car in wheelchair or to exam rooms prn
• Answer phones to handle medical records and any patient/clinical concerns
• Obtaining and verifying referral authorization for appointments
• Maintain positive attitude and greet patients throughout the workday Assistant Store Manager
Carter’s/OshKosh B’Gosh, 7/2022-1/2023
• Managed store and team as the lead manager when store manager was not on duty
• Delegated tasks and goals in the best interest of the business for maximum sales and efficient work flow
• Opened and closed stores which included auditing 5 registers and completing deposit reports
• Exemplified top tier customer service to every customer in the store
• Creatively visual merchandise new and old products according to the directory and along with improvising when necessary
• Personally exceeded goals set by the company for credit card sign ups per customer as well as general sales
Front Desk Receptionist
The Maryland Oral Surgery Group, May 2022-June 2022
• Check patients in and verify patients' insurances
• Schedule meetings for dentist
• Train new hires on the system and their position
• Present excellent communication skills with patients and fellow colleagues on and off the phone
• Check new emails with faxes and patient scheduling requests and registration forms
• Present treatment plans to patients
Medical Receptionist
Bay Area Orthopaedics & Sports Medicine, June 2019 - September 2021
• Professionally handle inbound calls to schedule appointments, answer patient questions or questions pertaining to patient
• Carefully collect PHI to create charts for new patients
• Assist medical records with releasing in-house records and forms, including worker's comp/auto/disability cases
• Collect copay and insurance/identification when checking in patients
• Creating and verifying next appointment while distributing radiology/rx orders when checking out patients
• Collect and respond to voicemails the office may have received
• Distribute faxes accordingly to appropriate attention or scan them into patient’s chart
• Fax records as needed to other doctor's offices/third party companies Sales Lead
Aldo Groupe, November 2015 - February 2019
• Managed sales floor and associates while also establishing and surpassing sales weekly and monthly goals
• Helped train new hires
• Design sales floor according to season and concept coordination as shipment of new products arrived weekly
• Handled register sales transactions as well as opening/ closing register procedures
• Provided excellent customer service and assisted clients to best fulfill their wants Education
• Integrated Health TW- Certified Phlebotomy Technician (CPT)- Completed March 2024
• Meade Senior High School- High school
Certification- Diploma, GPA 3.0
Graduated-May 2011
Skills
• Medical Terminology
• Microsoft Office, Word
• EMR- Athena and ModMed
• Intermediate Spanish
• Visual Merchandising
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