Customer Service Off-Site

Althea Adams

Shreveport, LA *****

*******************@*****.***

+1-318-***-****

• Dedicated professional with a strong background in customer service and a proven ability to anticipate guests' needs. Skilled in creating and maintaining clean, welcoming environments in both restaurant settings and off-site catering events.

Work Experience

Bar Manager/Bartender

Marilynn's Place-Shreveport, LA

June 2013 to July 2024

• Key Achievements:**

• Successfully planned and executed over 10 Mardi Gras parade celebrations, managing crowds of 5000+ attendees over a 12-hour period.

• Orchestrated off-site catering events for several hundred guests, ensuring seamless execution and guest satisfaction.

• Established and maintained relationships with bar vendors to procure beer and alcohol orders, optimizing inventory management.

• Developed comprehensive bar and restaurant menus, setting competitive price points to drive sales and maximize profitability.

• Proficient in managing Point of Sale (POS) systems, including setup, interface customization, and monitoring sales and revenue reports.

• Demonstrated expertise in inventory management, conducting regular audits and updating records to ensure accuracy and efficiency.

• Managed employee scheduling to optimize staffing levels and ensure smooth operations.

• Maintained responsibility for access to restricted areas, including safes, locked offices, and refrigeration areas, with a strong focus on security and compliance.

• Skills:**

• Customer Service Excellence

• Event Planning and Execution

• Inventory Management

• Menu Development

• Profit Margin Optimization

• POS System Operations

• Employee Scheduling

• Security and Compliance

Education

2.5 years completed toward a bachelor's degree in Business Administration LSU - Baton Rouge, LA

August 2001 to May 2003

Skills

• Bartending

• Catering

• Restaurant Experience

• Microsoft Office

• Serving Experience

• Restaurant Management

• Event Planning

• POS

• Management

• Retail Sales

• Inventory Control

• Cash Handling

• Labor Cost Analysis

• Food Safety

• Administrative Experience

• Merchandising

• Events Management

• Upselling

• Guest Services

• Cleaning Experience

• Profit & Loss

• Banquet Experience

• Host/Hostess

• Time Management

• English

• Phone etiquette

• Organizational skills

• Negotiation

• Data entry

Certifications and Licenses

Driver's License

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