Customer Service A Team

Zairi Rosangela Vallenilla Nino

Aurora, CO ***** *******************@*****.*** Cell: 720-***-****

Skills Summary

• Communicates and collaborates well with a team

• Strong customer service skills

• Reliable as a team member and able to work independently

• Supervision and proven leadership skills

• Detailed oriented

• Quality control and assurance skills

• Languages: basic English, Spanish

Experience

Embroidery Department Supervisor – Border Flex 12/2018 - 12/2023

• Led, mentored, and motivated a team of embroidery machine operators to achieve production targets and quality standards.

• Provided guidance and training to staff on embroidery techniques, machine operation, and safety procedures.

• Conducted performance evaluations, set performance goals, and provide regular feedback to team members.

• Planned and organized daily production schedules based on customer orders, deadlines, and production capacity.

• Conducted regular inspections of finished products to identify defects or inconsistencies and take corrective action as necessary.

Confectioner of Clothes – SoloTextiles 1/2016 – 10/2018

• Cut the fabric according to patterns or measurements, ensured precision and minimizing waste.

• Collaborated with other members of the production team, such as designers, pattern makers, and finishers, to ensure smooth workflow and coordination.

• Selected appropriate fabrics, trims, and other materials based on design specifications, budget, and availability.

• Maintained and serviced sewing machines, tools, and equipment to ensure they were in good working condition.

• Provided excellent customer service by addressing client inquiries, concerns, and requests in a timely and professional manner.

Prep Cook – McDonalds 12/2013 – 11/2015

• Cooked and prepared food according to standardized restaurant recipes

• Prepared ingredients by measuring, weighing, mixing, chopping, trimming, and peeling food items.

• Experience with baking, roasting, broiling, steaming, and using a variety of cooking methods on meat, vegetables, and other food items.

• Cleaned and sanitized work areas, equipment, and utensils. Funeral Home Associate – Local Funeral Services Company 01/2009 – 12/2013

• Greeted and assisted grieving families and visitors with empathy and compassion to then provide information about funeral services, pricing, and options available.

• Assisted families in making arrangements for funeral services, burials, cremations, and related tasks with a high attention to detail.

• Answered phones, responded to emails, and handled written correspondence among all parties.

• Processed paperwork such as death certificates, permits, and other legal documents as required.

• Maintained accurate records of client information, service arrangements, and financial transactions, providing receipts to clients as needed. Education

English as a Second Language (ESL)

Focus Points – Mango House

01/2024 - Present

Two-Year Technical Degree in Administration

Local Technical School

High School Diploma

09/2004 – 06/2007

References

Makayla Long, Match Grant Coordinator, Lutheran Family Services of the Rocky Mountains Cell: 303-***-**** Email: *******.****@*****.*** Deepak Puri, Job Developer, Lutheran Family Services of the Rocky Mountains Email: ******.****@*****.***

Grace Brown, Job Developer, Lutheran Family Services of the Rocky Mountains Email: *****.*****@*****.***

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