Human Resources Customer Service
Resume:
Outstanding Business Management and Sales Consulting experience working in a multi-discipline project teams and a broad cross-section of Project and Facility Management Systems.
San Antonio, TX 78216
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Work Experience
Outside Sales
Custom Spaces Designe Consultant
The Container Store-San Antonio, Tx.
March 2022-Present
Increased revenue by 46% via Self-Managing through matrixed leadership with dedicated support for the business model. Responsible for the management of integrating the new ventures relationships to include products, services or capabilities Engage in day to day of operations of business to ensure smooth flow. Managed all vendor accounts and correspondence creating viable, functioning relationships. Reviewed records and receipts. Assisted and advised in helping designers to create physical spaces through a selection of materials, colors, furniture, and decor. Typically Designing for businesses, residences, and workplaces as well as build trust and report by relaying information in a knowledgeable manner that everyone can relate to while achieving a common goal of a better dwelling by providing high quality Client service including touching base to follow up in a professional and timely manner.
Communicating with clients to understand their style, wants and budget to increase profits and drive sales.
Developing a design plan, blueprints, and budget estimate
Knowledge of business and management principles involved in strategic planning, resource, launch management, human resources modeling, leadership technique, time management, production methods, and project management coordination of people and resources.
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales training sales techniques, along with knowledge of contracts and contract negotiations and management, and planning and executing all events to drive revenue with achievable timeline.
Provided outstanding customer service by greeting and assisting customers and responding to customer inquiries and diffusing high stress situations and complaints smoothly and effectively to the customers delight and satisfaction while closing Sales due to cultivating loyal and repeat Clients with dynamic communication and care.
Image Consultant/Project Management
HairClub – Bosley
San Antonio, TX
May 2020 to March 2022
Work with Clients to assess and align their current personal or professional image with desired goals.
Work to improve Client’s physical appearance and other areas of their lives by building instant connections and trust allowing the Client a safe environment to discuss their esthetic concerns and immediate appearance goals as part of a holistic public relations strategy.
Led strategic change at the regional and company level through always netting and exceeding monthly sales goals by using a prominent level of initiative and fearless ability to take calculated risks in pursuing innovative ideas, events, programs, and activities designed to cultivate new business, and continue to build upon existing, loyal clients.
Knowledge of business and management principles involved in strategic planning, resource, launch-management, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of Salesforce and principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales training sales techniques, and planning and executing all events to drive revenue with achievable timeline.
Provided outstanding customer service by greeting and helping customers, responding to customer inquiries, and diffusing high stress situations and complaints smoothly and effectively to the customers delight and satisfaction. Expert in information knowledge management, administrative transformation, or records management. Familiar with all aspects of contract negotiations and management.
Ability to manage a diverse group of individuals, lead change and inspire work toward a collective goal using persuasive communication skills and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Client Advisor
Tiffany & Co. - San Antonio, TX
March 2019 to May 2020
Upheld the exacting standards of Tiffany & Co. by offering exceptional customer service.
Educated Clients on the rich history of Tiffany & Co in choosing a piece that will fit with the occasion.
Thrived in a fast-paced environment and met strict schedules, deadlines and achieved and exceeded goals employing a growth mindset.
Knowledge of business and management principles involved in strategic planning, resource, launch management, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales training sales techniques, and planning and executing all events to drive revenue with achievable timelines.
Provided outstanding customer service by greeting and aiding customers and responding to customer inquiries and diffusing high stress situations and complaints smoothly and effectively to the customers delight and satisfaction.
Ability to manage a diverse group of individuals, lead change and inspire work toward a collective goal using persuasive communication skills and supervise employees engaged in sales, inventory-taking,
reconciling cash receipts, or in performing services for customers.
Works closely with Team members to ensure all have the current-information and tools while supporting the ability balancing workload and nurturing the center. Monitors sales activities to ensure that customers receive satisfactory service and quality goods.
Account Coordinator-Personal Shopper
SAKS FIFTH AVENUE - San Antonio, TX
February 2016 to March 2019
• Managing through matrixed leadership with dedicated support for the business model. Responsible for the management of integrating the new ventures relationships to include products, services or capabilitiesEngage in day to day of operations of business to ensure smooth flow. Managed all vendor accounts and correspondence creating viable, functioning relationships. Reviewed records and receipts.
Knowledge of business and management principles involved in strategic planning, resource, launch management, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales training sales techniques, and planning and executing all events to drive revenue with achievable timeline.
Provided outstanding customer service by greeting and aiding customers, responding to customer inquiries, and diffusing high stress situations and complaints smoothly and effectively to the customers delight and satisfaction.
Ability to manage a diverse group of individuals, lead change and inspire work toward a collective goal using persuasive communication skills and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Led strategic change at the regional and company level through always netting and exceeding monthly sales goals by using an elevated level of initiative and fearless ability to take calculated risks in pursuing latest ideas, events, programs, and activities designed to cultivate new business, and continue to build upon existing, loyal clients.
ADMINISTRATIVE- Facility Support Technician (FST)
STATE OF TEXAS- HEALTH AND HUMAN SERVICES COMMISSION - San Antonio, TX
March 2015- December 2017
Performed duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge.
My duties with Regional Administrative Services (RAS) included but were not limited to taking charge of facility security, maintenance, and day to day operations of the HHSC Region 08 Facilities and staff.
I was assigned to monitor the Statewide facility management system CAFM on an hourly basis and managed and delegated out assignments as they came in. Other responsibilities included but were not limited to entering sensitive information into SharePoint and submitting confidential and time-sensitive assignments to Central Office, communicating with facility Lessor's and vendors to resolve maintenance and security issues and following up to make sure work was preformed according to contract specifications, issuing vendor work orders and purchase requests, and conducting inventory of the State's assets in various facilities in Region 08, issuing security swipe cards and ID badges, monitoring severe weather for Region 08 and reporting back to Central Office, maintaining Region 08 LOC lists and monitoring and reporting of NEAP Drills conducted. Collaborated daily with the Facilities team and Facilities Security team to oversee access control, including visitor management, keycard management, CCTV, email security reminders, emergency readiness and response to security incidents, injury incidents and more.
. I relied heavily on my common sense and collective vast, past work and domestic experience to perform this job as well as also preforming all administrative duties. Experience as an executive assistant in a corporate environment
1st Business Manager
IOMA - PARIS, FR
April 2014 to February 2015
Knowledge of principles and methods for showing, promoting, and selling products or services. This
includes marketing strategy and tactics, product demonstration, sales training sales techniques, and
planning and executing all events to drive revenue with achievable timelines.
Provided outstanding customer service by greeting and aiding customers and responding to customer inquiries and issues.
Event Coordinator
MODERN WEDDING AND EVENT - Austin, TX
August 2000 to October 2012
Monitor all aspects of event activities from experience in complex calendar management, logistics, and event/project coordination.and planning, managing, and executing events to completion as venue selection. Coordinate all services for events, utilizing acquired skills in Strong organization, attention to detail, and the ability to work and stay calm under pressure. negotiations, design services, guest accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event security. Owner/Operator of business.
Education
Associate degree in general studies
Austin Community College - Austin, TX
January 2010 to May 2012
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