Excellent Customer Service
Resume:
JOY GRACE EVANS Taylorsville, Utah
m: 385-***-****
**************@*****.***
OBJECTIVE
To advance my career with a leading organization that will utilize my extensive hospitality management knowledge while also allowing me to develop further as a professional PROFESSIONAL EXPERIENCE
Moog Medical August 2023 - Present
Service and Repair Specialist
• Quality control professional, evaluating minimum of 75 medical feeding pumps per day.
• Team player that understands how to work with different departments for a particular outcome.
• Assist the design and development and testing new improved products.
• Trained to do repair and calibration of product, with the parts needed to be replaced. ICU Medical February 2023 - August 2023
Rework Inspection of Medical Devices
• Inspections of medical devices that are used for hospitals such as swab caps, microclave connector, IV connector, making sure the products do not contain any flash and oil and are ready and sanitize to use for the patients.
• Supported quality technicians with incoming quality inspection and final quality inspections.
• Checking the machines properly listed in the manual and setting the numbers for a smooth run.
• Responsible for the catheter’s sanitation, setting up and packaging.
• Reporting every step to the system including changes and damages of the medical device RED MAPLE CHINESE RESTAURANT, TAYLORSVILLE UT, OCTOBER 2019 – February 2023 SHIFT MANAGER
• Check supplies, restock main customer and kitchen stations, and request order changes based on needs
• Monitor customer and kitchen areas and reallocate staff duties to maximize coverage, efficiency, and customer service
• Performed money counts with cashiers of drawers and addressed discrepancies
• Ensured all close duties were completed including disinfection of food preparation surfaces
• Supervised other staff for following procedures regarding food rotation and cleaning food stations
• Responsible for all management aspects during shifts while on duty
• Ensured all close duties were completed including disinfection of food preparation surfaces RENAISSANCE ST. LOUIS AIRPORT HOTEL, MISSOURI, SEPTEMBER 2018 – SEPTEMBER 2019 Guest Relations Representative
• Promoted positive guest relations to all individuals approaching the front desk.
• Offer referral services and handle requests for information.
• Advised housekeeping staff when rooms have been vacated and are ready for cleaning.
• Deposited guest valuables in hotel safes or safe deposit boxes.
• Confirmed reservation in system and reviewed all hotel information.
• Reports any unusual occurrences or request to the manager or assistant manager. EDUCATION AND CREDENTIALS
BACHELOR OF SCIENCE (B.SC.) IN TOURISM MANAGEMENT, GRADUATION DATE: ARPIL 2018
• PATTS College of Aeronautics, Parañaque City, Philippines
• Acadamic Scholar 2015-2018
REFERENCES
JANET FILIBERTO – GENERAL MANAGER, FAIRFIELD INNS AND SUITES BY MARRIOTT **********@***********.***
Cell: 314-***-****
LAN B. SMITH –MANAGER, RED MAPLE CHINESE RESTAURANT ***********@*****.***
Cell: 307-***-****
Angie B. Nguyen - Quality Engineer II
Cell:801-***-****
Contact this candidate