Case Manager Administrative Support
Resume:
Cynthia Smith
Bilingual Administrative Support Specialist ***********@*****.***
Bilingual professional w/ 25 plus years of Administrative Support, Accounting, HR and Legal skills. Seeking long term permanent employment in a fast paced and challenging environment.
Work Experience
CHOICES/SNAP Texas Workforce Commission- MRGDC Eagle Pass, TX
Case Manager
01/2023-10/2023
Primarily responsible for providing clients that walk into the Workforce Center with the
menu of services that are available to them. Performs customer intake, assessment,
application, and eligibility determination duties for all workforce Development Programs.
Responsible for case management and serves as liaison to the community and agencies
that serve as resources benefiting participants. Provides lead role in the development of
career paths and training recommendations leading to job placement in high skill, high
wage jobs under close supervision of the lead Case Manager III and or Center Manager.
Conducts intake and eligibility of all customers requesting training services.
Interviews client to assess and record information regarding training needs, education,
experience, skills, interest, and other relevant factors to fully explore clients career
development opportunities designed to gain self-sufficiency.
Project Assistant Triple G Remodeling and Paint San Antonio, TX
June 2017 to Present
Managed finances and budget Residential/Commercial Remodeling
Purchasing & inventory Hanging Drywall/tape and float
Marketing and scheduling Painting, apply/remove texture
Customer Service Advocate measure, cut, install flooring
QA/Document Imaging Agent OpenText/Choice Staffing San Antonio, TX
April 2021 to January 2022
• Writing customer specifications for each new project that will guide team members
during each step of the production process
• Prepping and scanning content, on high-speed scanners, according to
customer specifications
• Verifying image quality and readability
• Addressing and correcting image quality issues as needed
• Data entry and review of multiple metadata fields
• Exporting images and associated metadata fields to a customer
• Training new hires on the DCS production processes and projects
• Acting as a back up to DCS Supervisors when conditions arise
• Keeping accurate records of content that is being processed
• Performing basic scanner maintenance
• Reaching established quota targets for projects
• Other duties as assigned by Supervisor
Call Center Agent/CSR KCI - Acelity - San Antonio, TX
May 2019 to July 2019
Contact customers to respond to inquests or notify them of investigation results
and planned adjustments
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of
inquiries, complaints and comments as we as actions taken
All work is through H.E.R.O, Genesis, Cisco Hard Phone and Finesse Soft Phone
and Windows 7
Buyer/Expediter Accenture - San Antonio, TX
January 2019 to March 2019
Under contract Whitney and Pratt Aeronautical Company.
Responsible for monitoring established accounts of parts suppliers and makers
Track order processes, maintain steady supply available as needed
contact account managers to ensure expediting of supply orders
Thorough documentation of factors and actions taken
Attention to detail, ability to communicate and organizational skills were key in this position.
Purchasing and Inventory Coordinator Featherland Egg Farms - New Braunfels, TX
June 2015 to June 2016
Front Desk Reception and sales
Purchase & inventory of All plant needs
Accounting, invoices and purchase orders using SAP accounting system
Helper Coordinator UPS @ Lancesoft - Austin, TX
September 2014 to February 2015
Coordinate daily staffing of Helpers
Developed excellent communication and organizations skills
Communicated Helper performance to Operations Manager
Shipping and Administrative Maverick Arms/Mossberg Inc - Eagle Pass, TX
September 2011 to November 2014
Performed extensive data entry in alphanumeric format
Started in Product Service soon promoted to Shipping Department
Processed customer orders for posting and confirming for shipping
Using Microsoft Dynamics AX system
Assistant to HR Director Chase Staffing @ J.B. Const - Austin, TX
November 2009 to June 2011
Organized and reviewed all employee files
Acted as liaison for Spanish speaking employees/ explained benefits
Verified employee information as needed
Provided administrative support to other departments as needed
Human Resources Secretary Kickapoo Lucky Eagle Casino - Eagle Pass, TX
July 2003 to July 2005
Screened and scheduled potential employee applications
Responsible for all employee files and monitored employee information
Verified employee information as needed in coordination with Gaming Commission
Provided administrative support to accounting/payroll department
Senior Administrative Assistant University of Texas - Austin, TX
April 1996 to August 1998
Started as Accounting Clerk II then promoted to Senior Admin. Assistant
Front Desk Receptionist for Contacts & Grants Department
Performed all Accounts Payable for Printing Department
Research and monitor purchase orders for this department
Education
Certificate in Business & Office Skills
SW School of Business and Technical Careers 1987 Eagle Pass, TX
Certificate in Medical Billing
Physicians Healthcare & Development 2001 Burbank, CA
Certificate in Paralegal Studies
Boston University 2014 Boston, MA
Skills
•Data Entry
•Excel
•Filing
•Quickbooks
•Project Management
•Scheduling
•Accounting
•Administrative Assistant
•MS Office
•Outlook
•Payroll
•Receptionist
•Word
•Accounts Payable
•Billing
•Microsoft Office
•Microsoft Excel
Certifications and Licenses
Paralegal
June 2014 to Present
Certificate for Paralegal Studies
Certificate Business and Office Skills
September 1986 to Present
Certificate for Business and Office Skills
Assessments
Working with MS Word Documents (Intermediate) — Proficient
November 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: https://share.indeedassessments.com/share_to_profile/ ac7cdbd9b189fca7d90144bb573f9211eed53dc074545cb7
Conscientiousness — Proficient
September 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/
share_to_profile/21711071c9bbda9f9d30ecfc685a1030eed53dc074545cb7
Sales Skills: Influence & Negotiation — Expert
September 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ aab0ae6079f39c0e775c275c53e4617beed53dc074545cb7
Written Communication — Proficient
September 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: https://share.indeedassessments.com/share_to_profile/ be72d011a755d3b0b311ecf0603782f8eed53dc074545cb7
Organizational Skills — Familiar
August 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: https://share.indeedassessments.com/share_to_profile/ f6db71911be189726cac53f6bd3d44deeed53dc074545cb7
Data Entry — Highly Proficient
July 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: https://share.indeedassessments.com/
share_to_profile/14d0480b126009edb696ed73bcfc1464eed53dc074545cb7
Administrative Assistant — Proficient
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_to_profile/ f083d34fbc1c94d2b4da43c2c2e1cbc8eed53dc074545cb7
Proficiency with Microsoft Office: Mail & Calendar (Mac) — Completed
November 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: https://share.indeedassessments.com/
share_to_profile/3b1394a1ec208f50938855e258451768eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Medical Billing Specialist
October 1999 to April 2001
Physicians Healthcare and Management
Certificate as Medical Billing Specialist
Contact this candidate