Service Representative Medical Records
Resume:
CG Cythania Grice
Gastonia, NC ***** 980-***-**** **********@*****.***
PROFESSIONAL
SUMMARY
Customer service oriented professional with healthcare industry and supervisory experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Academic Honors: Ultimate Medical Academy Honor Roll. Demonstrates independent work initiative, sound judgment, and attention to detail. Follows directions to ensure accurate and timely completion of duties. Manages time and priorities in multitask environments. Strong written and verbal communication skills. Microsoft Office Applications: MS Word. Typing Speed: 45 WPM Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
SKILLS Sales and Upselling
Product and service knowledge
Recordkeeping strengths
Conflict Mediation
WORK HISTORY CLIENT SERVICE REPRESENTATIVE 01/2022 to CURRENT Ciox Health/Mercy Health
Handle inbound and outbound telephone calls
Adhere to HIPAA regulations and Mercy Health procedures and policies Utilization of electronic medical records software: EPIC, MOSAIQ, ONE CONTENT, MCKESSON, AND HEALTH SOURCE
Process request for medical records from medical provider and patients Verify demographics, review, and upload medical records for submission to provider/patient
Review and process the ROI (Release of Information) from the hospital and confirm the request
Upload the records and submit to the hospital for acceptance Microsoft office: update on excel the medical data entry of record information to send to supervisors.
STACKER 04/2021 to 01/2022
Mann Hummel Filtration Technology.
Adhere to OSHA regulations and Mann Hummel procedures and policies Aid in the maintenance of products of boxes that arrive on a conveyer belt Maintaining safety standards, utilize goggles or gloves Receipt of product (boxes), review and starting stacking on pallet To ensure security of boxes stack them accordingly to height for security. ROBOTICS OPERATOR 02/2019 to 05/2021
Amazon
Supervise machines filling totes in preparation for shipment and communicate with team members
Examine products to ensure adherence to standards and assist coworkers as needed
Maintain flow of productions and identify and report operation malfunctions. SUPERVISOR / MACHINE OPERATOR 06/2010 to 06/2019
American & Efird, LLC.
Trained new employees, completed training paperwork, and assisted team with resolving questions and concerns
Ensured all team members had needed supplies for each shift and followed company safety guidelines
Checked product quality, assisted employees when needed, and maintained communication with staff
Operated machinery in a safe and efficient manner while remaining compliant with company procedures.
EDUCATION NC Licensed Certified Nursing Assistant 02/2024 NC Nursing Academy, Gastonia, NC
Associate of Science Medical Billing And Coding 11/2021 Ultimate Medical Academy - Clearwater, Clearwater, FL EDUCATION AND
PROFESSIONAL
DEVELOPMENT
Ultimate Medical Academy, Associate of Science Degree / Health Science
– Medical Office and Billing Specialist, 2021
Ultimate Medical Academy, Diploma – Medical Office and Billing Specialist, 2021
Ultimate Medical Academy, HIPAA Essentials for Healthcare Professionals Certificate
Central Piedmont Community College, Certificate of Completion – Medical Assistant, Charlotte, NC, 2008
KEY QUALIFICATIONS Medical Billing
Medical Office
Medical Administrative
Patient Registration
Data Entry
Medical Practice Management Systems
Medical Terminology
Medical Records
HIPAA Compliance
Insurance Verification
Insurance Claim Processing
Reimbursement Processing
Revenue Cycle Management
Medicare / Medicaid
Government Payers
Third Party Payers
CPT & ICD-10 Coding
VOLUNTEER
EXPERIENCE
Bessemer City Health Department, Bessemer City, NC, Front Desk Receptionist / Administrative Support, 07/2004, 01/2005, Created new patient folders, completed and filed folders when complete, and entered data into computer., Scheduled and cancelled patient appointments and protected private and confidential information.
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