Food Service Customer, Driver, delivery

RR

RELLA LISA ROCHA

*************@*****.*** 928-***-**** Tucson, AZ 85716 WWW: Bold Profile

Enthusiastic Food Service Worker familiar preparing food ingredients and preparing dishes according to recipes. Conscientious and self-directed professional successful at working quickly in independent capacities. Knowledgeable about front of house and back of house protocols.

Cake Decorating

Customer Service

Kitchen Equipment Operation

Recipe Development

Food Safety

Kitchen Safety

Opening and closing duties

Food handling standards

Wholefoods Sedona, AZ

Baker, Coffee Juice Bar, Prepared Food

Team Member

09/2021 - Current

Maintained order and cleanliness of work areas to conform with health codes.

Performed variety of duties related to food service. Washed, peeled and seeded fruits and vegetables.

Complied with company service standards and adhered to inventory and cash control procedures.

Received food orders from individuals and explained offerings. Maintained professional demeanor during interactions with customers and co-workers.

Gathered ingredients and cleaned and cut food items to prep recipes. Followed staff performance and service standards to deliver consistent and positive customer experiences.

Monitored inventory to keep adequate stock of food items and supplies. Operated cash register to process cash, check and credit card transactions. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Brewed and served coffee and tea with preferred add-ins. Instacart Sedona, AZ

Instacart Shopper

04/2020 - Current

Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips. Organized as many as 4 deliveries per hour by smoothly selecting and purchasing items.

Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.

Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh. Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Summary

Skills

Experience

Suggested comparable products to replace out-of-stock items. Kroger Phoenix, AZ

Assistant Deli Manager

03/2019 - 04/2020

Prepared and led food service training programs to teach staff various tasks.

Created effective marketing promotions to improve business. Managed a team of 10 employees in a high-volume deli. Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.

Priced and ordered food products, kitchen equipment and food service supplies.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Ponderosa Market and Spirits PINE, AZ

Produce Manager

02/2017 - 03/2019

Received produce deliveries and unloaded produce.

Drove consistent grocery sales with effective merchandising and promotions implementation.

Trimmed, washed and bundled produce.

Replenished, rotated and culled displays several times daily. Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.

Mingus Union High School Cottonwood, AZ

High School Diploma

05/1985

Northern Arizona Institute of Technology Flagstaff, AZ Some College (No Degree) in Business Administration Northern Arizona University Flagstaff, AZ

Some College (No Degree) in Hotel Motel Management Kayaking

Singing

Writing

Eco - Tourism

Food Handlers Card - current

Education and Training

Activities and Honors

Certifications

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