Social Media Customer Service

Rose Mary Taylor

Montgomery Village, Maryland ***86

240-***-**** ****.**************@*****.*** LinkedIn Profile

Summary:

Crafting intentional community engagement, providing exceptional customer service, and ensuring seamless and insightful project coordination. Emphasizing efficiency, integrity, empathy, and maintaining transparency and feedback at all levels. Your business's success is my top priority, with a commitment to achieving measurable results and outcomes that exceed expectations.

Key Skills:

Problem Solver / Constituent Services

Communication/Community Engagement Expert

Social Media/Website Manager

Project /Event Planner Implementation

Customer Service Driven

Dedicated Social Justice Advocate

Responsive/Focused/Takes Initiative

Fact Checker and Investigator

Research to Understand Processes & Procedures

Create and Develop Working Systems of Operation

Experience:

Montgomery County Maryland County Council - Senior Legislative Aide, Rockville, MD.

2010 to 2022

-Public Safety Committee staffing to convey pertinent budget detail and clarifying outstanding issues related to the Police, State’s Attorney’s Office, Fire and Rescue, the Circuit Court, and Office of Consumer Affairs Departments.

-Appointed by the County Executive to the Women’s Human Trafficking Committee, victim support advocacy.

-Organized more than 12 parades, focusing on seasonal themes representative of the area and community. Coordinated volunteers, vehicles, decorative details, sourcing local partners and businesses to assist with reelection campaigns giving each an opportunity to advertise for increased business awareness.

-Utilizing strategic planning and engaging content creating audience engagement, managed social media accounts starting from zero follows, growing them to over 4,000 followers on Facebook and over 7,000 on X.

-Consistent social media and county website updates to promote public local events and to highlight the Council’s activities and committee agendas such as state funding for Blueprint for Maryland Public Schools, Montgomery College’s IgnITeHub project to advance access to STEM/IT careers for underrepresented students while promoting local entrepreneurship and the county’s Healthy Meals Initiative.

-During covid, updated the community related to all county, state, and federal information, assisted with the preparation of a list of county-wide food distribution sites. Undertook and resolved many constituent concerns and questions via all communication channels and across agencies throughout the years.

Norwood School – Executive Assistant to the Lower School Principal, Bethesda, MD.

2001 to 2010

-Start each morning greeting and shaking the hands of three hundred students, by name.

-Track daily attendance, maintain, and oversee daily carpool dismissal and afterschool program participation.

-Communicate with families through phone calls, e-mail, handwritten notes, and open-door office chats.

-Successfully crafted and implemented a daily plan for each student’s secure dismissal.

-Orchestrate meetings and agenda items for the principal, school psychologist, parents, and faculty members to address student concerns.

-Coordinate travel arrangements and meeting agendas for new faculty candidates for next school year placement.

-Organize, edit, and distribute written report card evaluations for teachers utilizing File Maker Pro & Razor Edge databases.

Education:

2024-Present University of Maryland Global Campus (B.A. – History)

Prior Education (60 credits) Montgomery College, American University and Erie Community College 2008-2009 Montgomery College – Child Behavioral Certificate Proficiencies:

Microsoft Office Suites, Content Management System (CMS)

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