Home Health Customer Service

Shalish Davis

Fort Lauderdale, FL ***** 954-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Trained Home Health Aide with experience, skill and independently judgment to confidently handle clients' home health needs. Demonstrated success in working with clients of different backgrounds and needs. Certified in First Aid, CPR and BLS.

SKILLS

Progress Monitoring

First Aid and Safety

Behavior Redirection

Garbage Disposal

Personal Care Assistance

Patient Care Recordkeeping

Laundry Washing, Drying and Ironing

Mental Health Support

Community Integration

Home Health and Hospice

Household Chores

WORK HISTORY

HOME HEALTH AIDE 09/2021 to CURRENT

Qualcare Nurse Registry Lauderhill, FL

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Traveled to clients' homes to complete healthcare services and promote continuity of care.

Provided mobility assistance such as walking and regular exercising.

Completed entries in log books, journals and care plans to accurately document and report patient progress.

Followed nutritional plans to prepare optimal meals.

Administered medication as directed by physician.

Transported clients for medical and personal outings.

Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

ASSISTANT STORE MANAGER 03/2017 to 10/2018

Dollar General Store Lauderhill, FL

Maintained positive customer relationships by responding quickly to customer service inquiries.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Processed payments for credit and debit cards and returned proper change for cash transactions.

HOUSEKEEPER 01/2011 to 01/2013

Rick's Cleaning Service Hallandale, FL

Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Disposed of trash and recyclables each day to avoid waste buildup.

Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.

Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

MACHINE OPERATOR 05/1999 to 04/2006

Seven Keys Company Pompano Beach, FL

Operated machining equipment safely with team of operators.

Complied with company and OSHA safety rules and regulations.

Set up and ran machinery to produce exceptional products for industrial needs.

Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

CASHIER 02/1998 to 03/1999

Ibiley Uniforms & More Plantation, FL

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Helped customers complete purchases, locate items and join reward programs.

Restocked and organized merchandise in front lanes.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

EDUCATION

02/2007

Center For Career Training, Lauderdale Lakes, FL

High School Diploma 10/1995

Seagull School, 425 28th St Fort Lauderdale

CERTIFICATIONS

HHA - Home Health Aide

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