Front Desk Human Resources

Lori Giorgis

**** ********* *** - *********, ********** 92506

951-***-**** - *********@*****.***

OBJECTIVE STATEMENT

An initiative taking, conscientious, creative professional with experience in healthcare and the hospitality industries. Highly organized with the ability to multitask with accuracy. Works with minimal supervision and a quick learner. A confident, resourceful decision-maker with excellent follow-through. Adaptable, energetic and results driven. A broad scope of qualifications include:

SKILLS

Marketing/Public Relations Contract Negotiation

Human Resources Data Analysis & Reporting

Personnel Administration. Conflict Resolution

Effective Communicator Solving Discrepancies

Training & Development Critical Thinking

Customer Service and Satisfaction Financial Analysis

EDUCATION/SPECIALIZED TRAINING

CALIFORNIA STATE UNIVERSITY, HAYWARD, CALIFORNIA

Bachelor of Science: Business Administration

Minor in Marketing Management

FASHION INSTITUTE OF DESIGN AND MERCHANDISING

Associate of Arts: Merchandising, emphasis in Advertising

PROFESSIONAL EXPERIENCE

MAGNOLIA REHAB & NURSING CENTER, Riverside, CA 2013-2019

Assistant Administrator 120-bed SNF

-Provided administrative guidance and solutions for all departments while serving as patient advocate, investigating, and addressing all issues, questions, and concerns.

-Audited X-ray and Lab billing for accuracy

-Created and implemented 90-day new nurse orientation/training program with a tracking system to ensure retention of qualified staff.

-Trained staff in paperless medical records

-Served as Interim Director of Human Resources.

-Served as acting Administrator.

LORI GIORGIS Page 2

THE VILLAGE HEALTHCARE CENTER, Hemet, CA 2011-2012

Administrator 52-bed SNF/52-bed RCFE

- Overall responsibility for management of day-to-day operations, assuring regulatory

compliance.

- Planned and coordinated community educational sessions on diverse topics. Retained

speakers and created flyers for publication and distribution.

- Developed and implemented in-service training for assisted living staff.

MAGNOLIA REHAB & NURSING CENTER, Riverside, CA 2007-2011

Contract Specialist 120-bed SNF

- Negotiated contracts with major HMOs and medical groups.

- Performed financial analysis for levels of care and proposed rates.

- Completed a comparative study of three pharmacies for the most effective cost.

- Created and implemented a successful marketing plan.

- Developed key relationships with physicians, case managers and social workers.

CLARA BALDWIN STOCKER HOME, West Covina, CA 2005-2007

Administrator Non-profit, 48-bed SNF

- Initially retained in a temporary capacity to oversee facility in absence of an administrator.

- Retained thereafter in a permanent full-time position.

- Collaborated closely with trustees to bring facility into full regulatory compliance.

- Transitioned a private-pay facility to a Medicare-certified facility

- Wrote policies and procedures for all administrative departments.

CITRUS NURSING CENTER and CITRUS VILLA RETIREMENT

CENTER, Fontana, CA 2002-2003

Administrator 99-bed SNF/100-bed RCFE

- Implemented new HIPPA regulations.

- Developed “Dementia Training Program” for assisted living personnel.

- Re-negotiated a favorable Kaiser contract.

Previous experience:

DEVONSHIRE CARE CENTER, Hemet, CA - Administrator

SR MANAGEMENT SERVICES, Pleasanton, CA – Administrator

SHERATON PALACE, SAN FRANCISCO, CA – Front Desk/Reservations

HOLIDAY INN, EMERYVILLE, CA – Front Desk/Manager on Duty

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