Strategic Planning Project Management

ANNE FLAIG

574-***-**** ******@*********.*** South Bend, IN LinkedIn

Strategic Planning Software Implementation Vendor Management PMO

Visionary leader who can lead transformational change across an organization, blending strategic vision with tactical execution. Known for recognizing when and where change is needed and successfully selecting most opportune time for organizational culture to accept and embrace. Demonstrated success managing all aspects of strategic planning, architecture, and delivery enterprise business solutions including ERP deployment, leading the ERP center of excellence, and solution architecture. Strong ability to direct and oversee teams responsible for design and development of enterprise architecture standards, policies, and tools. Spot and hire highly technical talent, provide needed resources, and empower teams to deploy and execute the mission. Proven track record of fostering strategic alliances and strong relationships with executive leadership. Core Competencies

Project Management Office (PMO)

Strategic & Tactical IT Planning

Organizational Change Management

Digital Transformation

SDLC (Software Development Life Cycle)

Vendor Management Office (VMO)

Customer Relationship Management

Team Development & Leadership

Advanced Program Management

Customer Engagement & Retention

Executive Engagement

ERP System Implementation

Business Process Management

Six Sigma / World Class Manufacturing

Cross Functional Collaboration

Professional Experience

2018 – November 2023 • LERMAN ENTERPRISES • South Bend, IN Privately held family-owned steel processing company. ERP Manager (Director Equivalent)

Direct entire business applications unit and 50% of IT department, with 6 direct and 16 indirect reports. Oversee and support 6 legacy ERP systems (Plex, Syteline, Stratix, Addon, and 2 home-grown systems) across North America; indirectly support locations in Brazil and Mexico. Manage full applications cycle: ERP systems, shop floor systems, data, reporting, integrations, and EDI. Identify and set up a data retention policy. Led digital transformation / systems consolidation, defining, and instituting appropriate time frames for data retention.

Bolstered efficiency gains and operational excellence by instigating and finalizing the selection of new ERP system and solutions, landing on the 365 with Crowe Metals Accelerator (CMA). Phased out an antiquated system and acquiring much-needed metrics for the first time.

Reorganized department to support both new and legacy systems including Plex, and several homegrown solutions.

Prioritized and built out a data department. Appointed a manager to administer data management, system conversions, EDI/integrations, and reporting. Standardized on tools and brought in new technologies to create an enterprise-grade center of excellence.

Standardized on a single ERP system, MS Dynamic/CMA and began implementation across 21 locations in North America.

“I had the opportunity to see Anne perform her magic at one of the most difficult turnarounds ever experienced. We only had a few months to make a major improvement in a plant that was going to be closed, and with her assistance we were able to transform a plant operating team with no direction to a unified, well-oiled machine. She is an outstanding motivator and with her help the plant successfully implemented several key IT programs. She is an incredible team player with impeccable skills. Bottom line: she helped us take a plant that was losing $1M per month to profitability in less than 6 months.” - William L., TRIO Management Partners, LLC CUSTOMER FOCUS

DRIVE FOR RESULTS

ORGANIZATIONAL AGILITY

PERSEVERANCE

ANNE FLAIG CONTINUED

2016 – 2018 • AMF CONSULTING, LLC. • South Bend, IN Consultant/Independent Business Owner

Provided consulting services, project management and leadership to a private company logistics firm in Chicago area. Implemented a TMS accounting system. Collaborated across the team to acquire needed data, facilitate trainings, and implement new software.

Drove process enhancements and qualitative outcomes, ensuring client could book all their lanes for their trucks more efficiently.

Reversed lagging team morale by establishing clear lines of communication and expectations, management of client expectations, and providing well-defined roadmaps to success.

2015 – 2016 • AUNALYTICS • South Bend, IN

Big data software company (start-up) serving healthcare, media and retail industries. Director of Project Management

Directed client services and supported sales team. Managed client contracts, accounts, and roadmaps. Devised internal operational efficiencies by reengineering internal processes and re-organizing personnel resource allocations.

Preserved company reputation and successfully cleared $750K of legacy account obligations by managing the backlog of projects and partnering with clients to ensure delivery. Defined clear articulation of needs and instituted enhanced communication processes and sign-off on services delivery procedures.

Drove a 25% lift in sales revenue by recommending revised quoting processes to achieve an increase in closing margins.

Safeguarded future production and client relationships by instituting rigorous processes to ensure on-time and within budget deliveries. Clearly defined the scope of delivery, needed answers from the client, and obtained client sign-off on desired outcomes.

2012 – 2015 • UNITED FEDERAL CREDIT UNION • Saint Joseph, MI Over $2B in assets and 150K + members.

Business Applications Manager

Collaborated with leadership to establish a PMO and an IT VMO, creating structure for future projects. Provided strategic cloud- based system recommendations to augment commercial and mortgage lending, marketing automation, ATM standardization, product expansion, and regulation compliance. Drove continuous process improvements across organization by implementing methodologies using lean principles. Streamlined IT systems and vendor footprint and drove standardization of processes for smooth upgrades, implementations, and M&A. Facilitated project intake processes, delivered application maintenance, provided leadership to team to implement, upgrade and deploy technology as needed, and facilitated ongoing team mentoring.

• Successfully turned around the system core upgrade as expeditiously as possible, preserving the heart of the business.

• Drove savings of $50K annually by improving ACH phone process.

• Achieved an organizational savings of $1.6M over life of Visa DPS Contract by driving relentless contract re-negotiations.

• Bolstered operational efficiencies through strategic system upgrades including core system, year-end processes, mortgage systems and compliance systems.

2010 – 2011 • LINCOLN FINANCIAL GROUP • Fort Wayne IN A 112-year-old public insurance and financial services company Manager, Project Manager Office

Established a PMO for the producer solutions group within Lincoln Financial. Oversaw the approval process of 30+ projects submitted annually, and established staffing and other critical elements needed for project completion. Managed the department’s PMO, including a team of remote project managers. Refined, managed intake processes, and maintained status of a multi-million- dollar project portfolio. Reported to leadership on status.

• Led a mass hire to fill resource gaps for 7-8 project managers and equally as many systems analysts.

• Successfully influenced and garnered leadership buy-in on need for creation and implementation of an ongoing strategic plan.

• Collaborated with executive team to devise plans, sustain, and implement software, and build healthy roles with vendors. 25% Sales

Revenue Lift

Continuous

Process

Improvements

Turnaround

Strategy

$1.6M

Contract

Savings

ANNE FLAIG CONTINUED

2007 – 2008 • NIBCO, INC. • Elkhart, IN

A 110-year-old manufacturer of fittings and valves with annual sales >$600M. Business System Analyst

Administered ERP and EDI projects. Performed testing and analysis utilizing SAP.

• Achieved customer service enhancements by leading team to develop system improvements for VMI (Vendor Managed Inventory).

• Reduced internal efforts by 86% by leading team to systematically provide POD (Proof of Delivery) to customers. 2000 – 2007 • HAYES LEMMERZ INTERNATIONAL, INC. • Northville, MI Tier 1 automotive manufacturer with annual sales >$2+B and 52 locations worldwide. Senior Systems Analyst / Systems Analyst

Internal Consultant for locations throughout North America (US & Mexico). Managed ERP, EDI, maintenance, and other manufacturing system projects. Offered support, analysis, and software solutions to match business needs including SOX requirements, consultant management, and relationships management.

• Led a team to resolve a $1M in reoccurring monthly loss by reversing poor ERP inventory tracking. Earlier Career

Systems Analyst • UNIVERSAL BEARINGS, INC. • Bremen, IN. Programmer / Analyst • WESTERN CONSOLIDATED TECHNOLOGIES • Goshen, IN. Programmer / Analyst • ORION GROUP SOFTWARE ENGINEERS • South Bend, IN. Education

MASTER OF BUSINESS ADMINISTRATION • Indiana University South Bend BACHELOR OF SCIENCE, MARKETING MANAGEMENT INFORMATION SYSTEMS (MMIS) • Saint Joseph’s College Certifications & Professional Training

PROJECT MANAGEMENT PROFESSIONAL (PMP) CERTIFICATION • Project Management Institute, Inc. CIO Network & Leadership Forum • SENIOR EXECUTIVE NETWORK, MEMBER SINCE 2018 CIO Leadership Forum • GARTNER, 2020

Program & Portfolio Management Summit • GARTNER, 2019 Professional Groups & Associations

MEMBER • Project Management Institute (PMI) • 2005 to Present MEMBER • PMI MICHIANA Chapter • 2005 to Present

VP PUBLICITY & COMMUNICATIONS • PMI MICHIANA • 2008 to 2010 & 2011 to 2015 Managed communication and publicity functions for Northern Indiana and Southern Michigan chapter events and website. Represented chapter at PMI regional meetings.

“Anne is the type of person who can drop behind enemy lines armed with a machete, and she will blaze a trail for others to follow.”

- Kelly K., Manufacturing Systems Director, Hayes Lemmerz

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