Customer Service Entry Level
Resume:
Shanenon Brooks
Entry Level Mail Room Clerk
Hyattsville, MD 20785
**************@*****.***
Proven relationship builder with a wide range of skills and experience including customer service, sales, and written and oral communication. Seeking to obtain a position in a managed business process environment where my skills are valued and can benefit the organization and I can grow professionally and personally.
Willing to relocate to: Washington, DC - -
Authorized to work in the US for any employer
Work Experience
Housekeeper
Rumble Boxing - Washington, DC
June 2022 to Present
Cleaning, Sweeping, Mopping, Restocking Paper Towels & Spray Bottles. Wiping down furniture, windows, equipment, and cleaning pool. Washing, Drying, Folding, and Restocking towels in machine. Greeting and scanning members, help sign new members up, answer calls and direct calls to members staff or management
Housekeeper/Front Desk
OneLife Fitness - Washington, DC
January 2022 to Present
Cleaning, Sweeping, Mopping, Restocking Paper Towels & Spray Bottles. Wiping down furniture, windows, equipment, and cleaning pool. Washing, Drying, Folding, and Restocking towels in machine. Greeting and scanning members, help sign new members up, answer calls and direct calls to members staff or management.
Customer Service Representative/Office Assistant
JustB Productions - Largo, MD
April 2017 to Present
• Ensures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.
• Log outgoing and incoming items as required and review for accuracy/completeness.
• Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat
(inclusive of convenience copiers).
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
• Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
• Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary.
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
• Performs other administrative duties from inserting, copying and photocopying to faxing as needed. Security / Event Staff
LGC Security - Washington, DC
July 2019 to July 2020
Secure and greet customers to there events.
Property Custodian
Pinpoint Cleaning Services - Bowie, MD
June 2018 to July 2019
• Inspected facility and grounds and picked up any trash.
• Cleaned in and around the buildings, prioritizing safety at all times.
• Washed and spot-clean windows, partitions, doors and walls.
• Wiped down tabletops, chairs and condiment containers.
• Dismantled, cleaned and replaced light fixtures.
• Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
• Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
• Hosed down and sweep steps and sidewalks.
• Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
• Sanitized bathrooms, showers and locker rooms.
Violence Intervention Specialist
Collaborative Solutions For Communities - Washington, DC December 2018 to May 2019
• Coordinated critical incident (CI) response to all violent incidents involving youth and their families in Ward 5
• Conducted strategic outreach to prevent retaliation after specific incidents
• Coordinated and conducted gang/crew group and individual meditations to restore community justice as needed
• Coordinated referral process between outreach and case management
• Followed up on individual youth and families to ensure they are linked to the appropriate services
• Attended relevant community meetings and support team leader in community education
• Engaged the served population by implementing and conducting social activities in Ward 5 DESIGNER
Hollywood Shots - Temple Hills, MD
May 2016 to October 2017
• Obtained approval of concepts by submitting rough drafts to management or to client.
• Created t-shirts according to the approved client of management designs. Education
High school or equivalent
Penn Foster - Upper Marlboro, MD
August 2005 to June 2009
Skills
• FAST LEARNER
• PROBLEM-SOLVING
• SELF-STARTER
• MICROSOFT OFFICE
• Custodial
• Janitorial
• Data Entry
• Cleaning
• Housekeeping
• Maintenance
• Outreach Specialist (Less than 1 year)
• Trauma Training (Less than 1 year)
• Painting
• Cash Handling
• Customer Service
• Human Resources
• Front desk
• Social Work
• Warehouse experience
• Catering
• Guest services
• POS
• Experience with children
• Childcare
• Microsoft Publisher
• Windows
• Typing
• Custodial experience
• Heavy lifting
• Analysis skills
• Security
• Hotel experience
• Case Management
• English
• Microsoft Powerpoint
• Landscaping
• Residential cleaning
• Coffee experience
• Restaurant experience
Certifications and Licenses
driver's license
Additional Information
SKILLS Fast learner Customer rapport
Strong interpersonal skills Written and oral communication Multi-tasking Excellent problem-solving abilities
Self-starter
Good communication skills
Proficient in Microsoft Office
Products
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