Call Center Customer Service
Resume:
Roberta Franklin
SCHEDULER
Tacoma, WA
*******.********@*****.*** - 253-***-****
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified [medical scheduler] with [1 9 y r] years in fast-paced customer service and call center environments. Personable and professional settings under pressure Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Health Unit Coordinator
Tacoma General Hospital - Tacoma, WA - April 2016 to Present checking in women and infants, working closely with Doctors, Nurses, coordinating upcoming procedures for the next day, updating floor unit room assignments for nurses, faxing confirmations to various Drs. Offices, handling large call volumes, ordering supplies for unit, checking temperatures in the Operating Rooms for upcoming surgeries. checking infant warmers, ordering labs, ultrasounds and answering room call lights, will cover both NICU departments as well as Birth Center . currently on -call with same department for 12 yrs. SCHEDULER
MULTICARE ACCESS CENTER - August 2011 to June 2013 Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
Defused volatile customer situations calmly and courteously. Evaluated consumer reports on a monthly basis.
Scheduling Dr. appointments and procedures
Working closely with drs offices and nurses for speciality clinics Insurance verifications and updates
Sending reminder letter of drs. appointments
SCHEDULER
TACOMA GENERAL HOSPITAL OPERATING ROOM DEPARTMENT - December 2009 to October 2011 312 MLK JR WAY Scheduling surgeries for speciality clinics, orthopedic, cardiac, urology, 12/2009 - 10/2011 dental, various spine surgeries, communication with vendors for surgeries equipments, faxing confirmation for surgeries, anesthesiologist schedules, working closely with charge nurses, doctors, nurse directors, communicating with patients, handling large call volumes. HEALTH UNIT COORDINATOR
TACOMA GENERAL HOSPITAL - October 2003 to December 2009 Maintained accurate records of patient care, condition, progress and concerns. Collects patient specimens and data, including vital signs, input/output and other delegated measurement Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Oversaw inventory and office supply purchases.
EDUCATION
OLIVE HARVEY COLLEGE
1986
High School Diploma in HISTORY// ENGLISH
BOWEN HIGH SCHOOL
1984
SKILLS
Certified Nursing Assistant, Medical Receptionist, Health Unit Coordinator CERTIFICATIONS
Certified Nursing Assistant (CNA)
April 2002 to September 2016
Experienced in working with Elderly and Adolescent with various mental challenges, Alzheimer, Dementia, Disability, Mental disorders, psychiatric problems, Medical Secretary
October 1991 to September 2009
working in a private Doctors office and or Medical Clinics, checking in and out patient, scheduling upcoming Doctors appointments, referrals, procedures, medication refills, faxing, updating insurances, collecting co- pays, handling large call volumes, stocking supplies for front desk, working closely with nurses and Doctors. communication with patients and families
Health unit coordinator
May 2002 to September 2016
admitting patients on unit, ordering labs, collecting blood at the laboratory, making sure name band is correct, making sure doctors orders are carried out and ordered correctly, assigning nurses to patients, doing EKG, intake and outputs, Blood Pressures, Temperatures, ambulating patients, answering call lights, weighing patients, updating patients charts making sure correct and accurate. working closely with medical staff. ADDITIONAL INFORMATION
SKILLS
CPR/First Aid certified Efficient and reliable team player Patient-focused care Adaptable
Trustworthy companion Skilled in call center operations Compassionate caregiver Multi-line phone operation proficiency Strong problem solving aptitude
Contact this candidate