Customer Service Data Entry

Cheryl Evans Donnelly

**************@*******.***

Mobile: 410-***-****

Home: 410-***-****

Motivated personable candidate with a detailed oriented vision, strong administrative and organizational abilities. Posses' exceptional communication skills that enhance my ability to interact with customers, personnel and management. Talented in handling sensitive and confidential records. Flexible and versatile – able to maintain a positive attitude under pressure, Poised and competent with great team-building skills. Looking to add value to, and grow with a demanding, fast-paced and multi-tasking team.

Skills:

Report Preparation

General Office

Data Entry

Training

Research

Inventory Management

Customer Service

Troubleshooting

Scheduling

Development

Employment History:

September 2014 – October 2023 Receivables Outsourcing Inc., (ROI) Cash Posting Timonium, MD

JOB SUMMARY:

Under indirect supervision performs a variety of basic to moderately complex tasks related to posting, reconsiderations, and adjustments of all payment types to the billing and collection system in a timely and accurate manner in accordance with ROI Billing Office practices, policies, and procedures.

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

Payment Application

Applies payments to appropriate Patient/Private/ Group Health accounts (cash and credit card) accounts

Transfers payments to other accounts as necessary and follow appropriate transfer out procedures

Processes zero pay explanation of benefits and appropriate reasons for zero pay

Performs and maintains posting level per company policy

Verifies payments and matches outstanding balances

Processes batches and uses correct payment transaction type

Reconsiderations

Identifies and follows appropriate protocol to correct incorrect payments and billing due to various changes such as address changes.

Identifies Employer/Contract changes only and follows appropriate submission protocols

Other Duties

Completes a daily report that cancels and deletes recurring payments plans that need to be cancelled.

Process credit card payments in a client based system

Access bank lockbox and makes corrections/adjustments/credits on payments as necessary

WORKING CONDITIONS/PHYSICAL DEMANDS:

Office Environment

Sitting for extended periods of time

Ability to work extended hours for month end close as needed

Ability to lift light weights of under 15 lbs.

Qualifications

EDUCATION/CREDENTIALS:

High school diploma or equivalent

JOB-RELATED EXPERIENCE:

Minimum of 1-2 years medical background or educational equivalent

Minimum of 1 year medical cash posting or line item posting

DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:

Strong computer skills

Intermediate skills Microsoft Word and Excel

Ability to operate 10 key numerical pad by touch

Ability to work under tight time schedules

Strong customer service and communication skills

Strong problem solving skills and ability to handle multiple tasks

Ability to apply math/business math to solve problems

Ability to work independently

Ability to be detailed oriented

May 2012 – September 2014 BJ’s Wholesale Club Member Services

Pasadena, MD

Assist customers with exchanges/returns

Answer questions about product availability

Offer potential members the opportunity to join our club and/or upgrade a current membership to a rewards program

Insure that proper paperwork is completed for merchandise being returned to manufacturer for defects

1984 to 2010 Visa Inc. Service Support Specialist

Owings Mills, MD

COMMUNICATION: REPORTS/TECHNOLOGY

Rapidly learn various computer programs and completed all

training

Trained others to perform tasks

Ensured all returned cards were properly logged and destroyed

Log all cards into log book to insure correct inventory

Provided support for the team taking over in Miami

Created logs and spreadsheets to better assist in daily inventory

Ensure all card stock was secure before leaving the room

Answer calls from other Visa locations

Data entry of cardholder payments

CUSTOMER SERVICE/MARKETING /PROBLEM SOLVING

Ability to meet monthly goals and meet service levels

Work with peers and management to insure all work was completed

in a timely manner

Assisted department with exceeding all service levels

Assisted cardholders with lost/stolen card reports

Followed up with cardholders to ensure they received their

replacement cards in a timely manner

Answered switchboard and transferred calls to the proper person

Answered calls from merchants for manual authorization transactions

Made calls to issuing banks to get verbal authorization

Monitor card deliveries from couriers to ensure standards were met

Support management by running the department in the absence of

the manager

ACHIEVEMENTS

Received several Star Performance Certificates recognized by my

peers and management

Received a Night on the Town Award

Received excellent yearly reviews

Completed and passed several courses including Code of Business

Conduct and Ethics, as well as Insider Trading

Education

EDMONDSON HIGH SCHOOL 1984

References

Available upon request

Contact this candidate