Customer Service Representative 2-Microsoft Office Suite Exceptional
Resume:
Steven Carty
Enthusiastic Customer Service Representative with 20 years of a high customer
satisfaction rate.
Dover, DE 19901
*************@*****.***
Highly organized and detail-oriented Administrative Specialist with more than 20 years of extensive experience providing thorough, organized administrative support to management and senior executives.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative 2
TTEC - Englewood, CO
December 2021 to Present
• Answer incoming communications phone, chat and email from customers
• Conduct research to provide answers for customers to resolve their issues
• Investigate, evaluate, and adjust low to moderately complex claims presented by or against insureds to confirm coverage, and determine legal liability and equitably settle/defend in compliance with all state regulatory requirements.
• Partner with and/or direct vendors and internal business partners to facilitate claims resolutions
• Support workload surges and/or catastrophe operations as needed during catastrophic events
• Contribute to business goals, performance metrics, and effectively uses tools & technology Customer Service Representative
A+ Cleaning Services - Smyrna, DE
January 2012 to March 2020
• Qualify incoming sales leads created through A+ demand generation activities.
• Collaboratively engage back office operations to finalize customer agreements, contracts, and reviews.
• Present key values statements and sales messaging to retain & upgrade client services.
• Build client relationships by delivering all around positive customer experience.
• Utilize A+ system/tools to record detailed pertinent customer information.
• Resolved customer issues
Office Manager
Changing Properties
October 2003 to January 2012
• Supervise the operation of all residential properties.
• Responsible and accountable for maintaining and increasing the value of all residential properties.
• Training, assignment of duties and supervision of staff working properties, including maintenance and contractors
• Bookkeeping duties such as receipt of rent monies, mortgage payments, taxes, collections, and insurance.
• Execution of initial lease and renewals in accordance with applicable State and Federal Laws. Education
Associate's degree in Criminal Justice
Delaware Technical Community College-Terry - Dover, DE 2009 to 2010
High school diploma
Clinton Township Board of Education - Annandale, NJ 1998 to 1999
Skills
• Proficient in Microsoft Office Suite
• Exceptional Communication Skills
• 40 WPM Typing Accuracy Speed Orally & in Writing
• Retention & Prospecting
• Excellent Problem-Solving Skills
• CRM software
• Office manager experience
• Accounts Payable
• QuickBooks
• Accounts Receivable
• Account Reconciliation
• Data Entry
• Bank reconciliation
• Sage
• Microsoft Outlook
• Customer service
• Microsoft Excel
• Windows
• Time management
• Microsoft Word
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