Service Representative Communications Manager
Resume:
Rachel Cuendet
McDonough, GA *****
******@*****.***
Authorized to work in the US for any employer
Work Experience
Retail Service Representative
Unilever/SAS Retail Services - San Diego, CA
August 2022 to Present
Go to eight Walmart Stores and scan Unilever products; take pictures of displays; zone and fill products on shelves; build displays; pull freight from receiving; work with Management. Communications Manager
Ameripro EMS - Morrow, GA
March 2018 to March 2022
Dispatch and post ambulances; take calls from hospitals and nursing homes; schedule doctor and dialysis appointments; scan crew paperwork; verify insurance in Billing Pro, Gammis and Availity; add demographics and insurance in CAD; check PCR’s in EMS charts; fax prior and do authorizations on Gammis; add information to excel spreadsheet; collect payments; pull daily reports; make schedule/fix time cards; answer phones; train new employees; plan dispatch meetings; assist in new hire orientation; set up 911/call taking in new counties; general office duties. Vehicle Service Technician
Contracted to work at American Medical Response - Stone Mountain, GA November 2016 to December 2017
Restock ambulances, IV kits, drugs modules and boxes & medical bags. Make sure ambulances have working equipment i.e. radios, computers, etc. Distribute keys, narcotics & equipment to on-going crews and receive keys, narcotics & equipment from off-going crews. Wash and clean vehicles as needed. Keep Warehouse clean.
Communications Officer/Dispatcher
Dekalb County Police Department - Tucker, GA
July 2016 to November 2016
Answer 911 calls for Police, Fire, & EMS; transfer calls to other emergency agencies as needed; answer emergency and non emergency administrative calls.
Administrative Assistant/Receptionist
Spalding Oncology - Griffin, GA
July 2013 to July 2016
Check insurance eligibility; secondary insurance claims; send or call prescriptions to pharmacy; print prescriptions for doctor's signature; copy medical records for patient's, other doctors, disability office, etc.; patient check in/out; pull charts for next day's schedule; create charts for new patient's; enter all patient information in EMR, including patient vitals; collect payments; mail monthly statements; run CBC machine in lab; clean patient rooms; answer phones; file records in charts; update patient information; obtain labs/xray reports and medical records from hospitals and other doctors' offices; general office duties.
Education
High school diploma
Harrison Central High School - Gulfport, MS
September 1990 to May 1994
Skills
• CAD (10+ years)
• Microsoft Word (10+ years)
• Microsoft Excel (4 years)
• Microsoft Office (10+ years)
• Medical records (10+ years)
• EMR systems (3 years)
• Medical scheduling (7 years)
• Insurance Verification (6 years)
• Service Technician Experience (1 year)
• Data Entry (10+ years)
• Typing (10+ years)
• Customer service (10+ years)
• Medical Terminology (10+ years)
Certifications and Licenses
Certified ambulance coder
Medical Billing Certification
Emergency Medical Dispatch
GCIC/NCIC
Post Certified
Additional Information
Extensive experience in customer service, dispatch, administrative and multi-tasking. Self starter and very organized.
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