Customer Service Retail Associate
Resume:
Erika Perdomo
Bradenton, FL *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Retail Associate/Customer Service
Red Wing Shoes-Bradenton, FL
August 2022 to July 2023
• Promoted the company’s Ultimate Fit Experience (UFX), selling premium products, and providing conscientious customer service.
• Provided appropriate accessory recommendations. Maintained the integrity of the sales floor presentation, store signage, and housekeeping standards.
• Fitting customers for quality work shoes and orthotic foot beds.
• Upselling accessories including boot oil, socks, work gloves, safety glasses and genuine leather belts.
• Stocking shoes on rolling racks from product shipments from factory to store.
• Ordering inventory and keeping track of sales
Customer Service and Support Representative
Southwest Airlines-Sarasota, FL
November 2022 to March 2023
• Communicated with customers by telephone to provide information regarding fares, schedules, routes, flights, and space availability for upcoming travel.
• Handled an average of 100 calls per shift and remained at a desk for at least eight hours. Utilizing a company laptop and 2 screen monitors to toggle between multiple software programs to book travel.
• Closely monitoring weather and travel advisories to ensure the safety and satisfaction of passengers. Residential and commercial cleaner
Enlightened Cleaning-Sarasota, FL
January 2017 to October 2022
• Performed a variety of heavy and light cleaning duties.
• Dusting and disinfecting surfaces. Sweeping, mopping, and washing floors, toilets, showers, and tubs.
• Vacuuming carpets, upholstery, and any other dusty surface. Cleaning all surfaces in the kitchen and bathroom. Making beds and fluffing pillows.
• Washing linens and folding clean laundry. Handling all furniture and appliances carefully. Housekeeping
Quality Inn-Bradenton, FL
March 2018 to December 2018
• Cleaned hotel rooms. Making the bed and changing linens, sheets, pillowcases, comforters and towels.
• Performed general duties such as vacuuming, dusting, vacuuming, and mopping the floors.
• Maintaining stock of toilet paper soap, linens and towels. Machine Operator
All Star Dry Clean-Bradenton, FL
March 2016 to February 2017
• Operated robotic systems for dry clean facility.
• Dry clean, machine wash, dry, and press clothing, linens, curtains, rugs, and other articles made from natural and synthetic fibers.
• This work is done for a variety of customers ranging from individuals, families, industries, hospitals, hotels, schools, and other institutions.
Walmart customer care WAH
Walmart-Bradenton, FL
April 2013 to January 2016
• Work from home Walmart customer care. Responding to a wide range of customer calls in a fast- paced call center environment and correspondence regarding third party coverage to ensure that patient accounts reflect accurate information.
Cashier
PULIX SUPERMARKETS-Bradenton, FL
January 2011 to August 2013
• Provided premier customer service, including greeting customers and answering their questions.
• Weighing and scanning products. Accepting payment and providing change when appropriate. Handling cash and other forms of tender accurately.
• Bagging products, and corralling shopping carts from the parking lot, for the next customer's use. Cashier/Front of House
Chick-fil-A-Bradenton, FL
February 2008 to May 2011
• Greeting customers in a friendly and courteous manner, taking orders accurately and efficiently.
• Preparing food items according to company standards, ensuring quality and accuracy of order.
• Maintaining cleanliness of the restaurant, including dining room, kitchen, restrooms. Education
Associate in Social Services
University of Phoenix-Online Campus - Sarasota, FL January 2013 to July 2014
High school or equivalent in Arts and Communication Braden River High School - Bradenton, FL
August 2005 to June 2009
Skills
• Call Center (3 years)
• Customer Care (10+ years)
• Social Media Marketing (1 year)
• Customer Service (10+ years)
• Computer Literacy (6 years)
• Cash Handling (10+ years)
• Cleaning Experience (5 years)
• Commercial Cleaning
• Food Service
• Laundry
• Organizational Skills
• Residential Cleaning (5 years)
• Machining
• Communication Skills
• Meal Preparation (2 years)
• Kitchen Experience (3 years)
• Cooking
• Home Care
• Caregiving
• Childcare (5 years)
• Cashiering (10+ years)
• Babysitting
• Microsoft Word (10+ years)
• POS (10+ years)
• Sales
• Nannying
• Toddler Care (10+ years)
• Retail Sales (5 years)
• Data Entry
• Early Childhood Education
• Typing (5 years)
• Computer skills (5 years)
• Infant Care (10+ years)
• Experience with Children (10+ years)
• Communication skills
• Customer service
• Microsoft Office
Certifications and Licenses
Food Handler Certification
Travel Agent
October 2023 to Present
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