Front Office Services Representative

ELIZABETH A. JUDY

**** ********** ****

Simpsonville, SC 29681

815-***-**** ~ (*****@***.***)

PROFESSIONAL EXPERIENCE:

Northwestern Medicine – Woodstock, IL – Patient Services Representative – 11/2014 – 12/2020

Opened and continued to maintain a PCP Front Office, an Immediate Care, and an Occupational Health Clinic in Northern McHenry County, Illinois.

Check in patients, work closely with the clinical staff to ensure all patients receive the highest quality health care; register x-rays, maintain patient charts and front office information and correspondence.

Verify insurance via Passport software, scanning, filing, Microsoft Office presentations, training of new staff, and ensuring the front office runs smoothly and efficiently.

As a NextGen and EPIC superuser, trained all staff on new software and updates.

SALON TE' ELLE CE', INC. – McHenry, IL - Owner/Manager – 11/2000 – 9/2014

Responsible for the initial start-up and daily operations of a $800,000 per year, Day Spa and Salon. Including marketing, sales, development and supervision of a 20-member team, accounts payable/receivable, inventory control, policy/procedure development, and customer relationship management.

Built a strong and loyal team who has consistently exceeded industry revenue standards, by creating a positive, supportive work environment with minimal turnover.

Achieved, and maintained, retail sales of 18% of the Salon’s annual gross earnings. Approximately 9%-11% higher than the average Salon and Day Spa’s sales.

Designed and authored Salon’s Business, Front Desk, and Point of Sale software using Microsoft Access.

Developed, implemented, and continually refined strategic marketing plan and comprehensive training programs that have provided continued growth for the past 12 years despite aggressive competition.

Drafted marketing collateral and print/radio ads and managed all media buying. Secured funding from product suppliers that completely underwrote costs for direct mail and referral campaigns.

SOFTWARE SOLUTIONS, INC. – Des Plaines, IL

Chicago Regional Technical Manager 3/1996 – 11/2000

Implementation Consultant 5/1990 – 11/2000

As account manager for TakeStock and FACTS, 2 integrated accounting and distribution systems, I directed all phases of each software's installation at more than 40 client sites throughout the country.

Assisted in all pre-sale activities including: product demonstrations, development of preliminary business plans and analysis of system requirements, project estimates, recommendations for conversion and parallel system procedures, and design of system modifications.

Developed and implemented a standardized installation methodology encompassing; hardware delivery and configuration, installation and integration of software in both UNIX (FACTS) and Network (TakeStock) environments, migration of existing data, implementation and documentation of modifications, establishment of client responsibilities and goals, and resolution of business and technical issues.

Updated and restructured training materials for FACTS' 15 subsystems and conducted both on-site and formal classroom training. Provided additional consultation in the areas of basic distribution procedures, cost-effective inventory management and accounting principles.

Organized user group workshops and seminars, and provided both on-line and telephone support for client base.

EDUCATION:

Bachelor of Science – Business Administration

University of Illinois, Urbana, Illinois

TECHNICAL SUMMARY:

Application Software:

TakeStock (ERP Accounting, Financial, and Distribution Software), FACTS (Financial Accounting System), BPCS (Business Planning and Control System)

Additional Software:

Microsoft: Access, Word, Excel, Project, & Power Point, WordPerfect, WordPerfect Office, QuickBooks

Contact this candidate