Customer Service Control Specialist

Joseph L. Whyte ****

*** ******** ****, ****** **** NC, 28310 910-***-**** ******.********.*****@*****.***

FIRE DIRECTION CONTROL ARTILLERY / SUPERVISOR DATA/EQUIPMENT DISPLAY OPERATOR

Seasoned Army Fire Control Specialist with 11 years of experience, achieving the rank of E6, demonstrating expertise in artillery operations and fire support systems. Battery and Battalion operations Sergeant coordinating activities and planning for the battalion, battery and battalion staff. Managing platoon sergeant activities for eight plus years with over 25 soldiers. Fulfilling a position of an E8 or two spots higher for over 4 years. Extensive experience in coordinating with artillery units and forward observers to deliver timely and accurate fire missions in support of combat operations.

Proven leadership abilities, effectively leading teams in high-stress environments to achieve mission objectives and maintain operational readiness. Extensive experience in running day today operations and soldier readiness operations for over 80 soldiers. Over 8 years’ experience in highly competitive fitness and supplement industry to retain and grow continuously with VIP clients. Extremely adept at customer service skills and knowledge to support a VIP client base and promote and drive sales growth.

Requisite Skills:

●Range Safety Operations preparing and organizing over 200 soldiers to safely execute small arms fire certifications, rocket certifications and crew serve weapons certifications through over 25 rehearsals training, actual events to allow for over a 97 percent pass rate

●Licensing Examiner/Trainer for over 300 soldiers running training credentialing and instruction phases

●Computer: AFATDS certification troubleshooting advanced army software programs to establish and mange communication in degraded environments

●Rewriting the operation procedures of doctrine to update the current situation to command readiness and mission changes with advanced alerts

●Fitness Program Manager instructing over 120 soldiers on fitness workouts and working with nutritionists and certified sports therapist to certify and develop the battalions quarterly and yearly goals

●Training Room inspections monitoring the sensitive compartmentalization of soldier’s data and keeping accurate filing and folder systems to support the maintenance and development /training of soldiers

●Ispecting and organizing highly guarded weapon and arms rooms facilities with secret properly stored ammunitions and weapons according to doctrine and current publications to pass safety inspections

●Reorganizing and remobilizing the motor pool operations to improve efficiency of component fixes by 90 percent and safe 100 percent deployment and redeployment of equipment and conexes

●Physical Security Operations Manager redrafting and reviewing current doctrine and publications to keep the battalion to 100 percent passing on all security and inspection measures

●SINCGARS/Radio operation and inclusion with advanced army operational equipment in degraded environment and under high stress situation to trouble shoot and maintain accurate communications systems with computers and advanced equipment for mission success in over 250 field environments on a weekly basis

●Quality Assurance/Safety checks daily on all highly advanced equipment and vehicles to allow for 100 percent mobility and communications in high stress environments and deployed

●Emergency Management program to apply a team of quick response force to over 10 different severe in multiple countries storms to develop plan and respond with 100 percent success rate to over 5 critical vehicle and personnel recovery situations

●Program Management

PROFESSIONAL EXPERIENCE /TRAINING

1999-2005 Ferris Baker Watts- Stock Brokerage Wasington DC- Assistant Manager to Brokers

2005-2012- Washington Sports Clubs-Personal Trainer and Fitness Manager- high profile client total gym operations exercise classes fitness sales goals

2005-2012-General Nutrition Centers- Senior Store Manager- Lead and Grow sales for seven stores work with local business and hire and train staff and managers build sales and team work to foster stores to grow in success

2012-2024- US ARMY- Fire Control Sergeant- Maintain and developed communication with team to provide accurate and precise fires through crew drills- weapons sergeant arms room over ten year- Master driver trainer over eight years trained and developed licensing and testing among all sodiers and Brigade- Training Room Sergeant Operations Sergeant all administrative duties and honor duties of the battery and Battalion level

• Over eight years’ experience in customer service as a personal trainer and senior retail store manager

Able to create 250 % sales goals at over 3 different locations over a five year period to contribute to the company’s growth and success by skilled sales techniques and articulate processes to allow for a 150 percent customer retention and 100 percent return and growth.

Able to develop goal-oriented fitness sale with highly specific VIP customers to have a growing and maitaing client base of customers over 5 years where my hourly salery was able to increase by 200 percent.

Proficient in the operation, maintenance, and troubleshooting of advanced fire control systems, including radar, target acquisition, and weapon guidance systems.

• Skilled in conducting precise calculations and adjustments to ensure accurate targeting and effective fire support for ground operations.

Trained in armed gate guard search and cover team leader as a sergeant for two years. While overseas in hostile environments in UAE and Jordan. Successfully recovered and prevented narcotics over three times from searching procedures.

Over 25 ranges trained and managed as Range safety officersand weapons instructor for M4 crew serve weapons and certifying rocket ranges. Assisted batters on numerous occasions to increase the firing accuracy by over 25 percent of over 120 soldiers. Assisted with an increase in 90 to 97 percent passer rating on ranges with over 85 soldiers over 8 occasions and no weapons incidences.

Assisted with over 25 different honor funeral teams with armed rifle salute and government van allowing for the highest standard of display over 25 times with different crews in covid and non-covid environments.

Able to troubleshoot communications multiple times in high stress hostile imminent danger areas to ensure operation and readiness of rocket systems as a deterrent on the gun line of over 8 different himars systems with a direct line to POTUS. Crew chief of fire control communications working for the Fire direction Officer.

• Extensive experience in coordinating with artillery units and forward observers to deliver timely and accurate fire missions in support of combat operations.

• Proven leadership abilities, effectively leading teams in high-stress environments to achieve mission objectives and maintain operational readiness.

• Expertise in training and mentoring junior personnel in fire control procedures, safety protocols, and equipment maintenance, contributing to unit readiness and effectiveness.

• Adaptable and resourceful problem solver, capable of quickly assessing and responding to changing battlefield conditions to support mission success.

• Proficient in utilizing communication and data transmission equipment to relay targeting information and coordinate fire missions with other units and command centers.

• Committed to upholding the highest standards of professionalism, integrity, and discipline, embodying the Army values in all aspects of service.

• Dedicated to continuous learning and professional development, staying current with advancements in fire control technology and tactics to enhance operational effectiveness.

• Proficient in the maintenance, repair, and troubleshooting of a wide range of mechanical, electrical, and electronic equipment utilized in military operations.

• Demonstrated expertise in conducting preventive maintenance checks and services (PMCS) on various systems, ensuring optimal functionality and readiness.

• Skilled in diagnosing and resolving complex technical issues in a timely manner, minimizing downtime and maximizing operational efficiency.

• Extensive experience in performing calibration and alignment procedures for precision instruments and electronic devices, maintaining accuracy and reliability.

• Proven ability to interpret technical manuals, schematics, and diagrams to identify and rectify equipment malfunctions effectively.

• Exceptional leadership qualities honed through 11 years of military service, capable of supervising and training personnel in equipment maintenance procedures and safety protocols.

• Proficient in utilizing diagnostic tools and testing equipment to assess equipment performance and diagnose faults accurately.

• Adaptable and resourceful in high-pressure situations, consistently delivering effective solutions to ensure mission success.

• Collaborative team player with excellent communication skills, able to coordinate with colleagues and superiors to achieve organizational objectives.

• Committed to upholding the highest standards of safety and quality control in all maintenance activities, ensuring compliance with regulations and protocols.

1. Using various equipment such as radar, laser rangefinders, and optical devices to locate and identify targets on the battlefield.

2. Collaborating with forward observers and other team members to determine the appropriate type and amount of artillery or mortar fire needed to neutralize enemy positions or support friendly forces.

3. Transmitting targeting information and fire commands to artillery units and mortar teams using radios, data transmission systems, and other communication devices.

4. Operating and maintaining fire control systems to ensure accurate and timely delivery of fire missions, including calculating firing data, adjusting for weather and terrain conditions, and monitoring weapon performance.

5. Adhering to strict safety protocols to prevent accidents and minimize the risk of friendly fire incidents during fire support operations.

6. Training and mentoring junior personnel in fire support procedures, equipment operation, and safety protocols to maintain unit readiness and effectiveness.

7. Coordinating fire support activities with other units and command elements to synchronize firepower and support overall mission objectives.

Awards Decorations:

ARMY COMMENDATION MEDAL, ARMY ACHIEVEMNET MEDAL (7th Award), ARMY ACHIEVEMENT MEDAL W/ R Device, ARMY SUPERIOR UNIT AWARD, ARMY GOOD CONDUCT MEDAL (3RD AWARD), NATIONAL DEFENSE SERVICE MEDAL, GLOBAL WAR ON TERRORISM EXPIDITIONARY MEDAL, GLOBAL WAR ON TERROR SERVICE MEDAL, KOREA DEFENSE SERICE MEDAL, NON COMMISIONED OFFICER PROFESSIONAL DEVELOPMENT RIBBON, ARMY SERICE RIBBON, OVERSEAS SERVICE RIBBON (3RD AWARD)

Basic Leaders course Fort Liberty 4 weeks 2016

Combat lifesavers course 1 week 2013 (renewed annualy)

Master Driver Trainer 2 weeks 2017

Bachelor of Science with University Of Maryland Global Campus June 2018 to September 2022

Major: History Minor: Internantional Business

Awrded presidential grant, member history honor society

Associates Degree with Montgomery College June 2005 to Sept 2007

Major: General Business Minor International Business

Mens lacrosse team Defensive long stick, Member of capital Park Police Bike patrol

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