Data Entry Operator
Resume:
Ms. LESLIE BARKER
**************@*****.***
Skills:
Excellent people skills, good communication skills, verbal and written. Strong attention to detail and proficient with office equipment. Good alphabetical filing and organizational skills. Microsoft Office, 60 wpm, some basic skills in Excel, Access, and advanced Internet skills.
Intermediate charting and documentation of patient care, advanced skills in customer service, moderate medical records skills, purging, organizing, and filing charts thinning charts. Knowledgeable in HIPAA guidelines and regulations. Certification in PowerPoint, intermediate skills in medical terminology, Ultipro software, Avatar software and EPIC.
Other skills in Microsoft Outlook, Medi-Soft program Short-tel multi-phone system faxing prescriptions, admitting clients, scheduling appointments, copying and printing doctor’s orders, logging in medications, receiving courier deliveries.
Education
University of Phoenix, Phoenix, Arizona Bachelor of Science in Healthcare
Admin concentration in Health Information Technology
May 2013 - Jun. 2015
•Project management course
•Leadership role course
•Systems networking course
•Medical Administration course
University of Phoenix, Phoenix, Arizona. Associate of Art Healthcare
Administrations concentration in Medical Records
Mar. 2011 - May 2013
•HIPAA guidelines and regulations knowledge and skills
•Basic Coding knowledge
•Intermediate Medical terminology skills and knowledge
•Basic Medical Billing knowledge
•Intermediate Medical Records skills and knowledge
Evergreen College, San Jose, Ca. Certificate in PowerPoint
June 2001
Professional Experience:
SITEL Group, Work at Home, Feb. 25,2021-Feb. 7, 2023
WFH Customer Service Agent
As a work at home agent my position was to answer phones from customers about their internet, phone, and cable tv questions and issues. My position allowed me to assist customers in upgrading are downgrading the customer’s internet and tv services. As a work at home agent, took payments for services rendered, assisted in getting the customer to the right departments for their technical issues and contacting Sales for new incoming customers. Cancelled accounts for customers and assisted customers’ by answering questions about Streaming their tv services. I also was contracted as a customer representative for Starbucks coffee where I took calls from customers with complaints about their experience with Starbucks. Made decisions on how much points to give customers for their experience as well as giving refunds to unsatisfied customers.
California Department of Unemployment, Sacramento, CA. July 7, 2020- Oct. 5, 2020
WFH Unemployment Agent
Assisted callers with complaints about their unemployment; helping those who could not get into their accounts, are those who had their identity taken. Reviewed client’s files to see whether there are any issues with their unemployment benefits. Assisted in getting callbacks for clients from Tier 2 agents to follow up on the issues and questions that the clients may have. Used Outlook, HIPPA, and used several encrypted software to provide answers and to guide clients in the direction to navigate around the Unemployment site.
Elk Grove Unified School District, Elk Grove Ca. Aug.2019-Sept. 2020
Custodian
Assisted with cleaning classrooms, restrooms and all rooms and facilities on school grounds. I disinfected the classrooms and restrooms, cleaned the cafeteria, and the music room while keeping the school grounds free of trash. I also learned how to use the industrial floor cleaner for the cafeteria. Communicated with the head custodian about setting up yard signs and ensuring that all gates were locked.
Momentum for Mental Health, Santa Clara, Ca. Feb.2016 – May-2017
Admin. Assistant Floater
Answered phone calls for multiple case managers and doctors. Checked clients into system, answered client’s questions, researched, retrieved, copied, and located errors within PHR. Organized files in Alphabetical order, used copier, printer, and faxed prescriptions for doctor's, logging medication into logbook and storing medication.
Used MS Office, Short-tel phone system, and Avatar to look up client medical history and set appointments for clients and doctors, opened and closed office for the day and received courier mail. HIPAA guideline usage, and everyday interactions with clients.
Westmont Retirement Home, Santa Clara, California May 2017-Aug. 24, 2018
Housekeeper/Server
Maintained resident’s apartments, laundry, supplied necessary toiletries, cleaning of bedrooms, living rooms, and bathrooms. I performed quality checks on chemicals, I also performed minor repairs within resident’s apartments, monitored residents and reported any abnormalities such as any illness or medical issues that the residents might have had to the manager. And had extensive interactions with residents on an everyday basis.
Westmont Retirement Home, Santa Clara, California, Jan.2015-Dec. 2015
Housekeeper/Server
Maintained resident’s apartments, laundry, supplied necessary toiletries, cleaning of bedrooms, living rooms, and bathrooms I performed quality checks on chemicals, I also performed minor repairs within resident’s apartments, monitored residents and reported any abnormalities such as any illness or medical issues that the residents might have had to the manager. And had extensive interactions with residents on an everyday basis.
Kohl’s Department Store, Santa Clara, California Sept. 2009 - Feb. 2015
Customer Service/Sales Floor
Assisted customers with their purchases in the many departments. Finding the appropriate items and locating item quantity at other Kohl’s stores in the area. Cashier assisting customers with credit card purchase and applications.
Organizing department and setting up sales and new signings. Answering large volume phone calls, greeting customers around the store and in all departments. Helping to solve customer issues and directing them to our main customer service area.
Macy’s Department Store, Sunnyvale, California, Jan. 2006 - Dec. 2006 Department Customer Service/Sales Floor
I was over 3 departments in which I facilitated quality control checks within departments, replenished inventory within those 3 departments as well as, assist customers with credit card applications purchases. I also was a cashier, maintained fitting rooms, security checks within departments, created signings for sales, organized and placed wall signings for different clothing companies. Interacted with distributors, I learned how to measure customers for bras and won awards for the most credit card signups.
Alliance for Community Care (Momentum for Mental Health), San Jose, California Aug. 2002 - Aug. 2004
Counselor II
Monitored client’s behavior, lead one-on-one and group counseling, charted client’s behavior to supervisor and doctors. Assisted with cleaning of living quarters, lead outings to assist clients on where to find the help they may need once they reentered the community. Cooked breakfast and lunch for clients.
Received instructions and training on administering medication to clients. Attended meetings with staff to see how we could assist the clients better and attended mandatory training on interacting with clients.
Contact this candidate