Customer Success Team Member
Resume:
https://www.linkedin.com/in/
ashikuzzaman
************@*****.***
San Francisco Bay Area
ASHIK UZZAMAN
PROFESSIONAL SUMMARY
Experienced Engineering Leader with proficiency in software design, budgeting and implementing SDLC best practices. Expertise in managing distributed teams, ensuring production support, and maintaining ethical standards with engineering excellence. Skilled in fostering a collaborative environment, focusing on customer success and team member development. Demonstrates strong interpersonal skills, prioritizing operational excellence, stability, and reliability in software projects. Aligns technology initiatives with CTO's vision, and Vice Presidents of Clinical Operations and Product Management. Significantly contributed to Twin Health's
$50 million Series D fundraising and Marqeta's journey to a $16 billion IPO. KEY SKILLS
● Technical Leadership in High-Growth Environments
● Product Innovation & Engineering Excellence
● Team Building & Talent Development
● SDLC Agile Methodologies Scrum Kanban XP
● Distributed systems design & architecture Microservices AWS SaaS
● Effective Communication & Presentation Cross-functional Collaboration EDUCATION
University of Dhaka
Master’s in Economics
NIIT, Dhaka
Diploma in Software
Engineering
CERTIFICATIONS
Sun Certified Java Programmer
(SCJP)
Sun Certified Web Component
Developer (SCWCD)
PATENTS
● Methods and systems of
managing records in an
on-demand system
Issued: Oct 4, 2014
● Session Table Framework
Issued: July 26, 2012
● Medical video communication
systems
Issued: Feb 4, 2010
WORK HISTORY
Twin Health – Director & Head of Engineering, Treatment Platform Mountain View, CA • March 2022 - August 2024
At Twin Health, a rapidly expanding health tech startup focused on AI-driven solutions for chronic illnesses such as Diabetes, Obesity, NAFLD, Hypertension, and Dyslipidemia, spearheaded the engineering teams responsible for customer facing services. Developed the innovative Whole Body Digital Twin (WBDT) technology, aimed at reversing chronic metabolic diseases, reducing dependence on medication, and enhancing overall energy and physical health.
● Leadership of a diverse team of over 50 professionals, including backend / mobile / QA engineers, product managers, UX designers, AI/ML engineers, data science professionals focusing on treatment aspects such as medication, nutrition, physical activity, sleep, and breathing.
● Directly reporting to the CTO & Co-founder, collaborating closely with departments such as sales, marketing, finance, human resources, clinical operations, product, and engineering to drive business expansion in the U.S. market, increasing covered life count from few thousands to over 4 millions.
● Oversaw multiple key initiatives on Type 2 Diabetes (T2D), Obesity, Prediabetes, and the innovation of Twin Prediction system, involving complex distributed backend systems, AI/ML models, the development of mobile (iOS, android) & thin client applications.
● Drove business growth in the US market by increasing member activation
(conversion), reducing churn (member retention), and improving COGS via reduced manual care team time & CGM costs. This fueled the successful $50 million Series D fundraising.
Marqeta – Sr Engineering Manager
Oakland, CA • March 2019 - March 2022
Marqeta represents a cutting-edge platform in card issuing and processing, through the developer-centric API that revolutionized the development & deployment of payment & virtual cards, along with mobile authorization products, setting new benchmarks in the financial technology space. Joined as EM and was promoted.
● Successfully managed 5 scrum teams in the Card Issuing & Customer Experience domains, coordinated by 4 Engineering Managers. These teams focused on critical business functions including tokenization, bin management, card fulfillment, dispute resolution, and program management tools.
● Grew the card issuing team from 3 to over 40 engineers. Mentored and developed 4 direct reports to step into managerial roles.
● Scaled the core platform, transitioning from a monolithic architecture to microservices. This strategic move enabled the system to efficiently manage up to 10 billion cards.
● Overhauled the interview and hiring processes, including engineering roles, leading to a growth in the workforce from 250 to over 800 employees.
● Implemented process improvements across domains leading to multiple funding series ending up at a successful $16 billion IPO. Roku - Sr Software Engineer
Los Gatos, CA • November 2017 - March 2019
Roku makes it easy and affordable to watch your favorite TV shows.
● Directed the Channel Provisioning team that moved a .NET/C#/MS SQL Server based monolith to Java/AWS Aurora based microservices.
● Design and implementation of data migration of existing records of ~20 terabytes of data into RDS Aurora MySQL engine using AWS Database Migration Service (DMS) over multiple milestones.
Adobe /TubeMogul - Sr Software Engineer
Emeryville, CA • August 2015 - November 2017
TubeMogul is an enterprise software company focused on digital branding with a comprehensive solution for video advertising used by world's largest brands.
● Served on Adobe Media Optimizer (AMO) team post-TubeMogul acquisition; contributed to RTB platform.
● Developed Java, C++, Python based real-time bidding, ad-serving features for high-data volume, supporting 10 billion auctions a day. Salesforce - Lead Member of Technical Staff
San Francisco, CA • November 2007 - August 2015
Salesforce is a vendor of Customer Relationship Management (CRM) solutions leading on-demand cloud computing. Joined as MTS and was promoted twice.
● Headed development and maintenance of Salesforce Sales & Sales Operations modules; managed $5 billion annual transactions via Force.com and Java.
● Technically directed Project Delight as Lead Developer; rewrote the quoting system, collaborated with 200+ professionals across Business, IT, R&D, Infrastructure, Global Adoption, external partners, vendors over 2 years. Earlier Career History
Philips Consumer Healthcare Solutions – Software Development Engineer DataAll Consulting – Sr Software Engineer Therap Services – Technical Lead Manager SurroundApps Inc – Software Engineer Spectrum Engineering Consortium Ltd – Software Programmer ExecuTrain – Technical Lead Manager
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