Customer Service Nursing Assistant

Melody Graham

*********@*****.*** 229-***-**** Fitzgerald, GA 31750

SUMMARY

Dedicated customer service professional with 18 years of experience in healthcare environments. Proven ability to respond promptly to patient needs, ensuring satisfaction through effective communication and assistance. Seeking a customer service role to leverage strong interpersonal skills and experience as a liaison between patients and medical staff.

WORK EXPERIENCE

ResCare Tifton, GA

Nursing Assistant Jun 2014 - Present

•Take and record patients' vital signs, including temperature, pulse, and blood pressure, ensuring accurate and timely documentation.

•Collaborate with dining room personnel to guarantee that residents receive appropriate meals according to their dietary needs.

•Respond promptly to patient requests for assistance and communicate urgent situations to medical staff to ensure timely interventions.

Dorminy Medical Center Fitzgerald, GA

Nursing Assistant / Ward Clerk Sep 2005 - May 2014

•Facilitated communication between patients, physicians, and medical staff, ensuring timely and effective care delivery.

•Processed admission orders and assembled patient charts, contributing to streamlined operational efficiency.

•Monitored and recorded vital signs, including temperature, pulse, and blood pressure, to support patient health assessments.

EDUCATION

Kaplan University

Certificate in Medical Billing & Coding, Medical Billing & Coding

Dec 2016

Wiregrass Technical College

Certificate in Computers, Computers

FitzGerald, Georgia 1998

Wiregrass Technical College

Certificate in Nursing Assistant, Nursing Assistant

Purdue Global online business administration/HR still attending graduate 2025 Bachelor degree

CERTIFICATIONS

FitzGerald, Georgia 2001

Cardiopulmonary Resuscitation (CPR)

Feb 2017

SKILLS

15 Years’ Experience in Medical Field • Icd 10-Cm/Pcs, CPT & HCPCS • Payments & Adjustments • Data Entry •

Medical Records Management • Medical Care Plans • Microsoft Office Suite • 3M Encoder & CMS Reimbursement

• Quadra Med • Nuance Quantum • Health Port ROI • Computer Skills • Customer Service

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