Customer Success Specialist

TAYLOR STEWART

903-***-**** ******.***********@*****.*** TX

Summary

Customer-focused professional with 10+ years of experience delivering superior client service and resolving complex issues in legal and customer success roles. Adept at building strong relationships, negotiating win-win solutions, and driving business growth through onboarding, training and strategic account management. Committed to going above and beyond to ensure customer satisfaction.

Core Competencies

Customer Relationship, Management Negotiation

Conflict Resolution, Training and Development

Project Management, Data Analytics

Contract Negotiation, Legal Research

Problem Solving, Client Onboarding

Professional Experience

Paralegal/Legal Assistant, Sullivant Law Firm, TX

2018 - 2023

- Managed caseload including document preparation, research, scheduling and calendaring.

- Interviewed clients, compiling intake reports and ensuring strict compliance with procedures.

- Filed court documents and monitored deadlines to ensure efficient case management.

-Prepared documentation, interviews, and clients for trial. Customer Success Manager, West Asset Management, Hybrid, TX 2009 - 2018

- Monitored key client metrics and compiled feedback to enhance product features and client experience.

- Built new strategic partnerships and accounted, growing portfolio value by 25% yearly.

- Trained and led a team of 8 client representatives, establishing procedures to streamline onboarding.

- Handled escalated customer issues, consistently resolving 98% of conflicts to maintain positive NPS.

- Built ticketing systems for the company to provide overall satisfaction through client relations.

- Personally handled stake holders accounts, provided commendable services Seasonal Human Resources Onboarding Specialist, Alan Ritchey INC. Valley View, TX

2020-2022

-Efficiently hired, and onboarded the record number of employees for the companies peak season.

-Managed and created detailed, presentation and orientation packets for the CEO to present to conventions around the US.

-Handled all requirements for onboarding. (Drug testing, Documentation, Specific training)

- Managed HRIS PROGRAMMING, as well as many other HCM softwares. Education

Bachelor of Science in Computer Information Systems, NCTC, Expected Graduation: August 2026

Certifications

National Association of Legal Assistants Certificate, NCTC, 2022

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