Front Desk Customer Service

Morgan Hale

**** ******** ***** #*, *******, ****0, USA · ****************@*****.*** · 707-***-****

PROFILE

Through growing up in Mendocino County, I have always been drawn to the drawn to the strong sense of community and hospitality that our region so innately specializes in. I am passionate about providing quality, efficient, and warm customer service and strive to bring that into any role I take on. I work well with others, enjoy problem solving, consider myself to be a fast learner, and always prioritize attention to detail. I am outgoing, but focused and believe I would thrive in many different customer service settings. EMPLOYMENT HISTORY

Sales Representative, Chatterbox Wine Marketing

Oct 2022 — Present, Napa, CA

• Analyzed customer data to identify key trends and insights that can be used to inform sales strategies

• Managed and over saw multiple client accounts with regular check-ins, scheduled calls, and built lasting rapports

• Utilized sales techniques and strategies to build customer relationships and close sales, resulting in increased sales

• Made recommendations based on customer tastes, budget, etc.

• Resolved customer complaints with empathy and understanding Sales Representative, North Coast, Pacini Wines

Sep 2021 — Oct 2022, Ukiah

• Sales & Networking

• Knowledge of wine production, products, brands, inventory, new releases, etc.

• Collaboration, Marketing, Adaptability

• Time Management

• Successfully retained all existing portfolio clients Front Desk Manager & Front Desk Agent, Little River Inn Oct 2018 — Sep 2022, Little River

• Recruited, trained and supervised front desk personnel

• Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner

• Actively listened to customer complaints and provided suitable solutions to maintain customer satisfaction

• Handled cash and credit card transactions in accordance with company policies and procedures

• Processed customer check-ins, check-outs, and other transactions accurately and efficiently

• Assisted with the preparation of daily reports and maintained accurate records of customer stays

• Cross-trained colleagues on various hotel operations and procedures EDUCATION

SKILLS

Fast Learner

Excellent Customer

Service Skills

Punctual & Professional

Time Management

Communication Skills

Works Well With Others

and Independently

Sonoma State University, General Education, Focused on Psychology

Aug 2012 — Jun 2013, Rohnert Park

After completing my Freshman Year at SSU, I decided to transfer to Berkeley City College to complete my General Education requirements, and from there began working. Mendocino High School, Diploma

Aug 2009 — Aug 2012, Mendocino

COURSES

WSET Level 1, Napa Valley Wine Academy

Sep 2021 — Dec 2021

WSET Level 2, Napa Valley Wine Academy

Feb 2022 — Jun 2022

Certification in Hospitality Management, Florida Atlantic University

Apr 2020 — Jun 2020

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