Customer Service Support

Professional

summary

Highly dependable and adaptable professional with a demonstrated

ability to excel within diverse team environments. Known for stepping up to flll critical gaps and consistently delivering exceptional customer support and relationship management.

I possess a proven track record of reliability in meeting deadlines and exceeding expectations. Transitioning from a longstanding passion for IT, I bring extensive hands-on experience with computers, technology, and network infrastructure, cultivated from an early age. Profcient in building and confguring systems, setting up networks, and hosting various services, including private webservers, FTP, Linux Machines, mail servers, and more.

Throughout academic pursuits, I showcased a natural aptitude for IT, often assisting educators and peers alike in grasping complex concepts and completing projects successfully. Dedicated to leveraging this blend of practical knowledge and collaborative skills to thrive in a professional IT environment and contribute to organizational success.

Donald Gross

IT Help Desk Technician

1701 Gardenia Ave, ROYAL OAK, United States, 48067-2144 / 1-325-***-**** / ************@*****.*** Employment history

OCT 2023

ROYAL OAK

Stock Clerk and Merchandiser, Royal Liquor

NOV 2022 - AUG 2024

ROYAL OAK

Assistant Manager, Marathon Gas

Operational Management:

Inventory Management:

Product Merchandising:

Customer Service:

Coordination and Communication:

Safety and Compliance:

Receive, unpack, and inspect merchandise.

Stock shelves and displays.

Maintain inventory records and monitor levels.

Organize and manage the stockroom.

Arrange and rotate products on the sales floor.

Set up promotional displays and signage.

Ensure accurate pricing and clean, organized shelves. Assist customers with product location and information. Handle inquiries, complaints, and special orders.

Work with management on merchandising strategies.

Communicate with suppliers on product availability. Collaborate with sales associates to keep shelves stocked. Follow safety procedures for handling products.

Adhere to company policies and health regulations. Staff Supervision:

Customer Service:

Financial Management:

Compliance and Safety:

Vendor Relations:

Reporting and Analysis:

JUL 2019 - MAR 2023

ROYAL OAK, FERNDALE, STERLING HEIGHTS, EASTPOINTEHTS, Cashier / Customer Service, Seven-Eleven

NOV 2006 - MAR 2019

FERNDALE

Welder, Overhead Conveyor Co

Manage inventory levels for fuel, merchandise, and liquor. Ensure proper handling and display of all products, including compliance with liquor sales regulations.

Hire, train, and supervise staff members.

Schedule employee shifts and manage payroll.

Monitor employee performance and conduct regular evaluations. Provide excellent customer service and address customer inquiries and complaints.

Ensure the cleanliness and safety of the store and fueling areas. Handle escalated customer issues and ensure customer satisfaction. Prepare daily financial reports and manage cash handling procedures. Monitor and control expenses to meet budgetary goals. Conduct regular audits of inventory and financial records. Ensure compliance with all local, state, and federal regulations, including liquor laws.

Maintain safety standards for both employees and customers. Conduct regular safety and compliance training for staff. Manage relationships with suppliers and vendors.

Order and receive inventory, ensuring proper stock levels. Prepare and analyze sales and performance reports. Report to upper management on store performance and issues. Cashier and basic stock operations for multiple stores. Night Shift Leader

Efficiently managed shipping and receiving operations, ensuring timely processing and dispatch of incoming and outgoing shipments. Executed various floor tasks to support operational workflow, including welding, painting, forklift operation, and machine operation. Prioritized workload and coordinated with team members to meet tight deadlines, maintaining a high level of productivity and adherence to quality standards.

Education

AUG 2012

ITT-TECHNICAL INSTITUTE

Bachelor of Science in Digital Entertainment and Game Design, ITT- Technical Institute

Skills Windows Troubleshooting MacOS Knowledge

Remote Support Hardware Upgrades

Software Installation Technical Support

Multitasking Client Education

Customer Service Networking

Microsoft 365 Inventory Management

Strong Research Problem Solving

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