Customer Service Human Resources
Resume:
Beckie L. Fly
Blvd. Round Rock, Texas
Obiective
To secure a position in which I can make a difference in people's lives as well as grow with the company. Also, to capitalize on my communication and leadership skills and secure a position in fields such as: public relations, human resources, customer service, or sales.
Introduction
I am willing to work in customer contact or non-contact positions, though I prefer interacting with customers and associates. I am honest, dependable, hardworking, and have a good personality. I understand the importance of presenting a good image to the public, helping my employer excel and generate a sound return on their investment. Work Skills-Aptitudes
I understand what it takes to be a good employee and help a business more than some applicants because of my past employment history. I have fast, efficient, neat work habits and I am able to communicate well with all levels of management and all types of customers. Some of the skills/aptitudes I possess are: Educated in interpersonal and organizational skills. Possess strong customer service skills (prompt, attentive, and personalized) Trained and experienced using salesmanship and presentation skills. Intermediate skills w/Microsoft Word, Windows 7/8, QuickBooks, and basic Excel skills Type 50 wpm. Strong aptitude in the areas of organizing, being organized and planning. Experienced in the basics of cash register operation and balancing Experienced handling cash, checks and processing credit transactions Skilled at routine administrative duties. Employment
AAA Auger Plumbing Services
Service Writer, Administrative Duties
Ferguson Cut Off
Austin, Texas 78702
February 5, 2018 to March 18, 2024
All duties with answering the phone and making service request. Handling any issues customers may have. Balanced the Monthly Escrow Account. Filing and assisting with work orders from customers. Edwards Plumbing Inc.
Service Manager
3708 E. Rio Grande Suite A
Victoria, Texas 77901
June 2015- August 2018
Vice President — Liz King 361-***-**** Email: ***@******************.*** I performed all duties associated with a service department managerial position including weekly payroll, answering phones, scheduling of the work orders for the day, scanning, faxing, filing, accounts receivable, and collection calls, in addition to the daily responsibilities. I also developed new customer contacts and did all the service department estimating, heavy contact with vendors on a daily basis. I managed the entire service department from the customer calls to the work order to dispatching our plumbers daily. Then invoiced all work orders to receive payments and making the deposits. I had grown the service department with weekly goals by my own drive and ambition. In addition to my own duties, I also balanced the company monthly bank statement. Caraway Plumbing Inc.
Office Manager/New Construction/Residential Bids
502 South Deleon
Victoria, Texas 77901
October 2011-May 22, 2015
I performed all duties associated with an office managerial position including weekly payroll, child support, unemployment taxes, 401K plan, answering phones, scheduling of the work orders for the day, faxing, filing, accounts receivable, and collection calls. In addition to daily responsibilities, I also developed new construction bids, communicating with Home Builders and vendors daily. VMC Signs, Inc.
102 East Mockingbird
Victoria, Texas 77904
May 2009-october 2011
Owner: Tom Willis - 361-***-****
I performed all duties associated with a secretarial position. I answered phones, scheduled work orders for the day, faxing, filing, accounts receivable, and collection calls. Also, I entered time sheets for payroll into the QuickBooks system, performed all bank deposits, handled inside sales as well as phones sales. Goyen Electric, Inc.
1003 N William St.
Victoria, Texas 77901
Owner: Ty Goyen - 361-***-****
December 2006-November 2008
I was responsible for all secretarial duties associated with office/clerical duties. I was responsible for accounts receivable, collection calls, inside sales and client relations. I scheduled appointments and inputted all work orders and weekly payroll into the QuickBooks system.
Business Owner and Operator, 925 Jewelry Store
3908 John Stockbauer
Victoria, Texas 77904
Owner: Beckie Fly - Self
November 1999- June 2002
I managed all aspects of individually ran small business. I purchased goods at market, priced and marketed inventory, managed a small staff, sold directly to customers. I maintained all financial records and met reporting requirements, set up the filing system for inventory, established a customer base, and had an excellent sales history. I handled all advertising, customer and vendor phone calls on a daily basis.
Texas Radio 98.7
Account Executive/Advertising Sales
Sam Houston Drive
Victoria, Texas 77901
December 1997-November 1999
I sold radio advertising to businesses in Victoria and to all the surrounding counties. I made cold calls, set appointments, made sales presentations to clients. I was responsible for writing and voicing all of our own commercials sold to clients. Also, I scheduled and represented the radio station at live on-site broadcast, special events, and concerts. South Texas Savings Bank
Financial Service Representative
NavalT0 Street
Victoria, Texas 77901
May 1992-May 1997
I sold annuities and all other banking investment products. I Earned a Group One Insurance License and performed direct as well as indirect sales. I maintained required documentation, handled all administrative and phone duties. I worked to ensure customers were informed and satisfied while meeting all sales goals each month. Guaranty Federal Savings Bank
Financial Service Representative
103 S.Congress Ave.
Austin, Texas
November 1989-February 1991
I so Id annuities and all other banking investment products. I Earned a Group One Insurance License and performed direct as well as indirect sales. I maintained required documentation, handled all administrative and phone duties. I worked to ensure customers were informed and satisfied while meeting all sales goals each month. South Texas Savings Bank
Teller Supervisor/ Teller Representative/New Accounts Representative Navarro Street
Victoria, Texas 77901
November 1982- November 1989
I was responsible for accurate and timely processing of all department teller transactions. I was also responsible for cash on hand to be balanced and secured for customers and the amount totaling over several thousand dollars per day. I trained new employees and resolved balancing issues. I was a new accounts representative, opening new accounts, accepting payments and servicing customers varied needs. I also processed mortgage lending insurance and escrow payments and processed installment loan collection payments.
Skills/Attributes
QuickBooks, Microsoft 7/8, Excel, basic computer skills, type 50+ wpm, ten key by touch, operate PBX or similar switchboard, excellent phone and people/sales skills. I am very comfortable working in a contact or noncontact role, I am excellent at record keeping, very detail oriented and organized. I have the ability to follow or lead as required, I am able to work with little or no supervision and learn quickly. References
Available upon request
Summary
I would very much appreciate the opportunity to prove myself worthy of being granted an opportunity with your organization. I know I could add value given the right situation as I always have in the past. I am also very driven to do my best. I look forward to our contact and respectfully thank you for your consideration.
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