Data Analyst Help Desk

Laurent Damiao

**** ******* **, **********, ** • 571-***-**** • *************@*****.***

WORK EXPERIENCE

Events DC 02/2021 - Present

Data analyst

Kilte Tecnologias 01/2019 - 01/2020

Junior Help Desk Technician

EDUCATION

Bachelor of Science in Information Technology

Stratford University Falls Church, VA • 10/2015 - 06/2018 PROJECTS

Oracle &Access Database Management

Computer Parts E-commerce Website

SKILLS

• Data cleaning: Identified, diagnosed, and corrected data discrepancies to ensure data was clean, complete, and consistent. Developed and maintained a reporting and analytics solution, providing key insights to the business and resulting in a 10% increase in revenue.

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Executed the company's mission, daily operations, and promoted guest service strategies to provide the ultimate movie- going experience for 2,000- 12,000 daily guests.

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• Analyzed large sets of data, resulting in a 10% increase in efficiency and productivity

• Acquire data from primary or secondary data sources and maintain databases/data systems. Provided technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

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• Logged and tracked support requests using the company's ticketing system, Avaya one-X Agent and ServiceNow. Delivered general network support for Citrix AnyConnect VPN, LANS, WANS, VLANS, printers, file shares, and iOS products remote desktop support.

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Increased efficiency by 20% through the successful implementation of a cloud-based system, resulting in improved response times and customer satisfaction.

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• Demonstrated strong attention to detail, resulting in a 25% decrease in errors.

• Created databases in Oracle 10g and Access and imported/ exported data using Excel and SQL Developer. Used data analytic strategies to interpret thousands of records into visual representaions, key insights, and conclusions using RapidMiner Tableau BI software.

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• Designed computer part of e-commerce site using HTML, C#, and CSS coding on ASPNET MVC framework. Website included more than 200 unique products, cart, item search, dynamic pictures and multiple pages for mock computer part retailer.

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• Data analysis

• Database backup and recovery

• Data Mining

• Data visualization

• Microsoft Excel

• Power BI

• Python

• SQL programming

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