Credit Union Quality Assurance

Craig Towers

*** * *******, ******* ******* MI **071 ● 248-***-**** ● *********@*****.***

Highlights

Proficient troubleshooter

Customer service-oriented

Exceptional telephone etiquette

Patient and diligent

Microsoft Office 365 + Windows 10/11

Knowledgeable in mobile devices

Organized and proactive

Skilled in PC hardware and peripherals

Professional Experience

Michigan First Credit Union, July 2019 – Present

Quality Assurance Analyst

Works well with all teams in the Credit Union and effectively troubleshoots all issues in a timely manner and goes above and beyond to help all technology run smoothly.

Build, document and process test scenarios and test cases.

Displays exceptional skills in maintaining a professional and even keeled personality even under high pressure situations.

Proficient in the use of Keystone, Akcelerant, and all other applications in the Credit Union.

Michigan First Credit Union, April 2018-July 2019

Financial Service Representative

Works beyond the scope of FSR responsibilities to assist other team members with any PC, printer, or peripheral issues.

Quicken Loans, September 2017 - March 2018

Mortgage Loan Originator

Citizens Bank, May 2012 – September 2017

Licensed Personal Banker

Built and maintained a customer base for sales and service.

Worked with Multiple locations as a traveling banker.

Consistently maintained 125% or higher of set quarterly sales goals.

Served as acting manager in the absence of Branch management.

Maintained an organized calendar for set appointments and meetings.

Worked with outside businesses to source new leads.

Paul’s TV, January 2011- May 2012

Assistant Manager

Scheduled and managed employees.

Assisted with sales and customer service.

Built rapport with new customers to sell products.

Worked with many software programs, including Office 2010 and Tyler.

Education

Bachelors Degree - History - Oakland University – Auburn Hills, MI

CompTIA A+ Training

Windows 10: Configuring Windows Devices (70-697) Certification Training - Pearson IT Certification

Contact this candidate