Customer Service Representative

Quinta Wai Tah

Email: +1-405-***-****

Address: **** *. ******** ***

City: Oklahoma city

Street: Oklahoma 73107

PROFESSIONAL PROFILE

Customer service representative with over 8years of providing support to customers via phone email and on site. And 4 years of remote service including sales, tech support, and general customer care. Familiar with major customer service software and adept at conflict resolution. Aiming to use my proven skills to effectively fill the customer service role from managerial role to entry level at your company.

PROFESSIONAL SKILLS

• Ability to quickly adapt and learn while under pressure to meet tight deadlines.

• Collaborative team player with the ability to work alone efficiently when needed.

• Vast exposure on systems provisioning, automated Build Platforms.

• Strong analytical skills and ability to pay attention to details.

• Exceptional problem-solving skills, client service and communication skills

• Excellent multi-tasking skills with ability to trouble-shoot and resolve customer technical issues.

WORK EXPERIENCE

Customer service Representative

Satellite TV Co

Texas September 2016 to December 2017

• Handle over 90 + calls daily, with duties including signing up new customers, retrieving customer data. Presenting relevant product information and service.

• Trained new employees and received an average of 85% customer satisfaction rating 15% higher than the company’s target.

• .Suggested a new tactic to persuade cancelling customers to stay with the company, resulting to 10% decrease in cancellations.

• .Memorized entire line of company products and services including prices and special discounts.

AOL PLATFORM DALLAS (Hybrid) February 2018 – October 2020 Remote Customer Service Representative

• Receive calls and reply to emails from prospective customers.

• Worked from home and successfully achieved an 85% call closure rate (answered vs. transferred/conference) over 11 months consecutively.

• Oversee Inventory and Supply Chain Management according to company guidelines for 3 years.

• Develop and implement improvements to existing operational procedures in order to maximize efficiency and cut operations cost.

• Review operations schedules and production requirements to ensure timely order fulfillments.

• Solves day-to-day issues and reach short and long-term performance goals. AGMX Oil & Gas Oklahoma City (Remote) 2021 - Present Remote Accounts Manager

• Prepared invoices, reports, memos, and other documents, using applications in the Microsoft Office software and Other Software.

• Processed over 500 Invoices each month, resulting to 94% of on time payments and a 25% reduction in aging accounts.

• Responsible for the collection, management and resolution of outstanding invoices for past due accounts.

• Assessing Credit Risk of potential and existing clients. Suspension of Delivery to due accounts.

• Collect source data such as customer names, addresses, phone number, credit card information for over 1000 customers and enter data into service software.

• Trained 8 new employees in customer service scripts recitation, conflict resolution and data entry practices.

• Providing account receivables reconciliations as needed in the form of monthly statements, bills of landing and invoice copies as requested from customers.

• SKILLS

Technical Skills:

• Data Entry (Advanced)

• Data Analysis

• Project Management

• Database Management

• Order Processing

• Accounts Receivables (5 years)

• Onboarding

Industry Knowledge:

• Online Ordering

• Human Resource

• Payroll

Tools and Software:

• Odoo ERP

• Microsoft office (7 years)

• Inventory (6 years)

• Supply Chain (4 years)

• General Operations management (5 years)

• Accounting (6 Years)

• Logistics (6 years)

• PowerBI (5 years)

• Shipping & Receiving (6 years)

• Customer Service and retail sales (4 years)

• Process Improvement (3 years)

• Excel (10 years)

• Forecasting (4 years)

• Team Management (5 years)

• Zendesk

• Power Point

EDUCATION

Bachelor’s in business administration St

Monica University

Honolulu September 2011 to

December 2014

OTHER

• Certified Customer Service Representative (CCSR).

• Microsoft Excel 2013 Certification.

REFERENCE

Divine Njafu

Tel: +1-405-***-****

Contact this candidate