Customer Service Level 2
Resume:
Kim H Popolo
Millville New Jersey
08332
**********@*****.***
Recovery Centers of America
at Lighthouse
MaysLanding, NJ
Employed 7/2013- present
Fulltime days
I am currently the Regional Housekeeping Manager at Recovery Centers of America at Lighthouse in Mayslanding NJ and Raritan Bay in South Amboy NJ.
I am responsible for the following:
Cleanliness of the entire building in accordance with Infection control Regulations,
Reporting any maintenance concerns within the building.
Scheduling
Microsoft word
Excel
Payroll Kronos, ADP
Staff monthly Education
Infection controls concerns
Implement corporate and departmental Budgeting and Policies.
Provide employees with guidance
Evaluate employees' job performance
Hire and train personnel
listen to and resolve customer complaints.
Plan and prepare work schedules
Familiar with state building/departmental expectations in reference to cleanliness, policies,
fire and safety codes.
The packaging, labeling and mandated removal of all regulated medical waste as well as regular trash and recycling.
Level 2 first responder, decontam
hand hygiene compliance
JACHO expectation experience.
Customer service with ensuring the patient, visitors and building staff are receiving the best service.
South Jersey HealthCare (Inspira)
Vineland, NJ
Environmental Service Manager
8/1991 through 3/2012
Experience-
I have 21 years’ experience with Housekeeping Management and Clerical responsibilities in a healthcare setting,
Employed- 8/12/1991 through 3/04/2013
I was responsible for:
The cleanliness of the entire building in accordance with Infection control Regulations
Patient satisfaction with the daily cleaning and maintaining of patient rooms, discharges and transfers.
I am trained on all floor care equipment including stripping, top scrubbing, waxing, auto scrubber, burnishing and regular maintaining of floors and carpet care.
Microsoft word
Microsoft excel
Departmental budgeting
Payroll (Kronos)
Implement corporate and departmental policies.
Provide employees with guidance
evaluate employees' job performance
Hire and train personnel
listen to and resolve customer complaints.
Plan and prepare work schedules Familiar with state building/departmental expectations in reference to cleanliness
policies, fire and safety codes.
The packaging, labeling and mandated removal of all regulated medical waste as well as regular trash and recycling.
Level 2 first responder,decontam
hand hygiene compliance
JACHO expectation experience
Contact this candidate