Clinical EHR Software Trainer
Resume:
SUMMARY
Certified EHR Clinical Systems trainer with fourteen years of progressive experience seeking a challenging role with a growth- oriented organization. Skilled in implementation, go-live, at-elbow-support, and end-user training, adept at establishing quick rapport with healthcare professionals through exceptional communication abilities. Proficient in leading training sessions in various formats, from classrooms to one-on-one coaching. Demonstrates success in engaging diverse audiences, delivering curriculum effectively, and prioritizing tasks enthusiastically and humorously. Motivated, adaptable, and outcome-driven trainer with a track record of favorable outcomes through service excellence, team building, and accountability. KEY SKILLS
Training, management, & development, WEB-Based Training, Corporate Training, Lesson Planning, Competency-Based Training, Onboarding Training, Instructional Design, Implementation, workflow analysis, and Go-live support. Interpersonal communication skills; creative and innovative in fast-paced environments, system functionality, adult learning, tasks & workflows, project management, billing, and practice management; competent in system logic concepts; strong communication skills, critical thinking, problem-solving, adaptability; professionally motivated and driven. PROFESSIONAL EXPERIENCE
HonorHealth - Principal Trainer Epic Orders/Patient Access/Cadence - Experis - IT Staffing/Consulting Firm - Contract - ALKU - Staffing & Consulting Firm - Cerner Trainer - Contract - http://linkedin.com/in/christopher-
simons02241972
**********@*****.***
9635 Gardere Drive Shreveport, La. 71115
Christopher Simons
EHR Principal Trainer
July 2023 Present
• Inpatient training on Epic Care Inpatient Orders for hospitalists & medical students
• Increased end-user workflow efficiency through training sessions on software utilization and productivity techniques using various digital platforms, resulting in a 15% increase in workflow efficiency. Scheduler & training for patient access. Conducted over 20 end-user training sessions for the command center, utilizing the helpdesk, ticketing system, & remote access for troubleshooting & one-on-one teaching
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Achieved a 25% enhancement in user satisfaction by adeptly adapting to Microsoft Teams, Zoom, & SharePoint, facilitating profound knowledge transfer to end-users through immersive training sessions & detailed user guides
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August 2022 November 2022
Improved participant engagement by 20% & achieved a 100% completion rate on group projects by supporting the classroom sessions, in-person training, project implementation, & group instruction using training modules & a learning management system
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• Executed end-user training through one-on-one teaching and troubleshooting for the command center Collaborated with the training team to offer strategic & clinical consulting, enhancing system functionality by 20% and developing system designs for functional & integration integrity using CRM software & ERP systems
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Identified end-users training needs & adapted training materials as instructed, leading to a significant increase in user engagement & higher levels of end-user satisfaction
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Supported the team during the implementation & Go-live phase with personalized assistance, resolving issues promptly, & efficiently utilizing troubleshooting tools & project management software to ensure a seamless transition
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January 2021 July 2022
• Facilitated instructor-led classroom training sessions for physicians, nurses, & clinical support staff using various formats Utilized Excel & Tableau for workflow analysis & report generation, contributing to a 20% process streamlining & a 15% decrease in errors, emphasizing streamlined processes & error reduction
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Right Factor Consulting - Dentrix Trainer - Contract - Alaska Native Tribal Health Consortium - Level 1 Trauma & Magnet Hospital - EHR Trainer - Contract
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Next Gen EHR Training & Support Specialist -
Willis Knighton Physicians Network
Leveraged expertise in Cerner applications & testing tools to inspect application functionality, enhancing user satisfaction by 30% & system efficiency by 20%
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Took charge of project deliverables to unveil functional system & performance requirements, expediting project completion by two weeks, & leveraging user interviews for insights
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• Improved workflow efficiency at the inpatient/outpatient facility while utilizing user testing for enhancements Formulated design, development, & evaluation strategies, curricula, & methodology that resulted in a noteworthy 15% augmentation in customer satisfaction scores, all while utilizing Microsoft Office Suite & Data Analytics Tools like Tableau
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March 2020 January 2021
Designed & implemented training plans, curricula, & methodology incorporating E-learning modules & on-the-job training supported by a learning management system
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Enhanced instructional methods & achieved a 50% increase in training completion rates by developing tailored training outlines for various subjects using Training Needs Analysis software
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Empowered new credentialed trainers to enhance software proficiency in Excel reporting tools & data analysis through interactive training sessions, ensuring seamless adaptation to updates via learning management systems, leading to a 50% surge in software implementation success aided by charts & Pivot Tables.
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Played a pivotal role in setting up, analyzing, & maintaining the training environment, leading to a remarkable 50% surge in team productivity while leveraging advanced technology tools
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Fostered collaboration with leaders & subject matter experts, utilizing technical knowledge to align projects with strategic operational standards, resulting in a 20% efficiency increase
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July 2019 October 2019
• Guided the EHR training team in classroom instructor-led teachings for providers, nurses, and support staff Approved goals and priorities with employees, projects, and tasks that ensure staff skills training plans aligned with organizational outcomes
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• Benchmarked best practices to deliver EHR orientation & training using evidence-based methods and standards
• Mobilized THO (Tribal Health Organizations) team and served as a resource facilitator and instructor for training needs January 2011 June 2019
• Established instructor-led training materials, curricula, and methodology Developed a comprehensive implementation plan in collaboration with key stakeholders, including the EHR vendor, Medical Executive Committee, & Director, utilizing NextGen EMR software & Tableau for detailed needs assessment, leading to a 50% increase in patient satisfaction
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Streamlined clinician workflow integration by managing implementation plans & documentation, employing workflow management tools, documentation software, & EMR software to enhance efficiency & reduce errors, resulting in a 30% increase in efficiency
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Acted as a liaison for Physician office responsibilities, conducting software assessments & overseeing Go-live activities to ensure seamless implementation
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Supported & guided the development of 'super users' in each functional area, training 10 & mentoring 15 individuals through an online platform
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Implemented role-based access controls, biometric authentication methods, & encrypted data transfer to safeguard patient-provider, employee, & business data integrity, fortifying data security effectiveness & reinforcing compliance with security policies
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Participated in strategic discussions with leadership & senior-level administration to address financial, operational, cultural,
& technical challenges, resulting in the resolution of critical issues & the successful implementation of revenue growth, cost savings, & process optimization strategies with a 30% increase in process efficiency
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