travel agent

Amanda Gutridge

Email: ******************@*****.***

Tel 407-***-****

WORK HISTORY:

Bluegreen Vacations Confirmation Associate Orlando, FL

May 2022- June 2024

Discuss and assess guests' qualifications for upcoming vacations, address any concerns or complaints, and provide customer service support. Offer solutions for guests facing travel restrictions or eligibility issues. Aid guests in planning their vacations, including room bookings, and promote local attraction tickets.

Walt Disney World Travel Company Lake Buena Vista, FL Jan 2019-Nov 2021

Vacation Planner

Informed customers about sales and promotions in a friendly and engaging manner, helped guests with booking and planning their Walt Disney World vacation. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.

Randstad Quality Control Technician Bedford, MA Aug 2016- Sept 2016

IQ Pipeline Quality Control Technician Bedford, MA May 2016- Aug 2016

As a contract employee working for Hologic Inc. we monitored and examined each stage of production. Ensured that all testing was performed to the highest standards. Assessed company employees followed documented procedures and standards. Performed final inspections of products prior to being shipped to detect defects. Verified tool calibration. Ensured that adequate corrective measures are implemented in cases of noncompliance.

Barnes and Noble Bookseller Peabody, MA Seasonal Christmas 2015

Dollar Tree Cashier Danvers, MA Seasonal Christmas 2015

ELS ESL Teacher Celebration, FL Jan 2015

(temporary position)

Taught grammar and conversational English to students from a different culture. Was able to utilize engaging lesson plans to overcome culture differences and work as a class.

Walt Disney Company Park Operations Lake Buena Vista, FL May 2012-Sept 2014

Utilized problem solving skills by resolving guest related problems and troubleshooting the key problem areas. Responsible for guest service by: conducting service area maintenance, reporting security and safety issues. Followed a standard checklist for open and closing all attractions. To make sure attractions were safe for guests.

Kelly Services (temporary) Standardized Test Scorer Lake Mary, FL April 2012-May 2012

Analyzed and graded the creative writing portion of Elementary standardized tests using a rubric scoring system. Reviewed test material via computerized scan of handwritten material.

Dongjak SLP ESL Teacher Seoul, South Korea March 2011- September 2011

GEV Primas Kids ESL Teacher Paju, South Korea March 2010-March 2011

The Prime English Institute ESL Teacher Incheon, South Korea Oct 2008-Oct 2009

Demonstrated and instructed Elementary and Middle School students in conversational English, Reading, and Phonics skills. Developed and reported weekly and monthly student progress. Created and followed weekly lesson plans. Conducted classroom as well as one-on-one instruction.

Celebrate Children International Oviedo, FL May 2004- Aug 2007

Assistant to the Administrative Assistant

Performed all duties of the Administrative Assistant such as: answering phones; logged, processed and distributed incoming mail; logged client communication and payment information; and validated credit card information. Communicated with clients and reviewed all client files to verify content required for State and Hague Convention accreditation requirements. Conducted research on the illegal act of child buying, to use in the development of staff training, Conducted research on requirements for a Haitian adoption program.

Asbury College Student Grille Wilmore, KY Aug 2003- May 2008

Shift manager:

Coordinated staff tasks, handled customer issues, and performed store closing. Customer service: point of sale transactions, order taking and food preparation.

EDUCATION:

Bachelor of Arts in Sociology and History

Asbury University Wilmore, KY May 2008

CERTIFICATIONS

Certified in Teaching English To Speakers of Other Languages (TESOL) 100 hour course with Lingue Edge

SKILLS

●Organized

●Self-motivated

●Planner

●Positive

●Driven

●Word, Power Point, Excel, and Outlook on both a Mac and PC.

●Front Office Skills

●Problem solver

●Developing spreadsheets to organize job tasks and functions.

Attention to detail

Strong writing skills required a experience home stu

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