Phlebotomist
Resume:
Cierra Dixon
Skilled Customer Service Representative
Wilson, NC 27893
*********@*****.***
Skilled and efficient individual seeking a customer service representative role. Willing to relocate to: Durham, NC - Wilson, NC - Greenville, NC Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
Wilson Value Drug Store-Wilson, NC
April 2023 to August 2023
Counted medication, scheduled delivery for medications, faxed physicians, assisted customers by reading their prescriptions, answered incoming phone calls from customers and physicians, made copies of documentation for customers.
Patient Care Technician (PCT)
DaVita-Wilson, NC
March 2020 to April 2022
Attend to patients while providing great customer skills, assessed patients, chart blood pressures, heart rate, patients weight, etc.
Cashier/Customer Service
Walmart-Wilson, NC
November 2018 to January 2020
Greet and provide assistance to customers. Received and transferred phone calls to the appropriate department for the company. Receives and distributes payments to and from customers. Operates cash register, stocks items. Patient Care Assistant
Wilson House-Wilson, NC
July 2016 to September 2017
Providing hospice and medical care to patients. Assisting memory loss patients with patience and exceptional customer service skills. Collecting and maintaining medical records. Cashier/Customer Service Representative
Rite Aid Pharmacy-Wilson, NC
June 2015 to August 2016
Assists and greets customers. Answered incoming phone calls and transferred to the appropriate department. Receives and distributes payments to and from customers. Operates cash register, stocks items.
Receptionist/Manager
H&P Business Center-Wilson, NC
February 2010 to January 2015
Assisted and greeted customers, received and made
phone calls for the company. Operated switchboard. Printed, faxed, filed, copied, and scanned information. Received and
deposited payments. Distributed mail throughout the company. Operated the cash register. Stocked items
Education
Certification in Phlebotomy
Wilson Community College - Wilson, NC
May 2024 to Present
Certification in Medical Administrative Medical Assistant Fast Track Career Institute - Wilson, NC
June 2022 to August 2022
High school or equivalent in Education
Hillside High School - Durham, NC
August 2002 to June 2006
Skills
• Customer service
• Medical billing
• Documentation review
• Medical office experience
• Google Docs
• Multi-line phone systems
• Windows
• Databases
• HIPAA
• Analysis skills
• Clerical experience
• Communication skills
• Microsoft Office
• Filing
• Editing
• Administrative experience
• Computer skills
• Microsoft Word
• Pharmacy technician experience
• Medical terminology
• Data entry
• Time management
• Microsoft Outlook
• Microsoft Word
• Communication skills
• Computer skills
• Medicare
• Medical billing
• Inpatient
• Medical office experience
• Phone etiquette
• Organizational skills
• Office experience
• Anatomy knowledge
• Typing
• Administrative experience
• Medical administrative support
• Front desk
• Medical receptionist
• Clerical experience
• Vital signs
• Medical records
• Microsoft Powerpoint
• Customer support
• Medical scheduling
• Filing
• Multi-line phone systems
• Experience with children
• OSHA
• Basic math
• Public health
Languages
• English - Expert
Certifications and Licenses
CPR Certification
certified coding specialist
certified professional coder
certified medical assistant
pharmacy technician license
pharmacy technician certification
medical administrative assistant
Certified Phlebotomy Technician
Completed phlebotomy course Aug. 14th, 2024
Assessments
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Verbal communication — Completed
September 2021
Speaking clearly, correctly, and concisely
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
Able to read, write, and do basic math skills (includes algebra, fractions, and measurements). Ability to work with a strong work ethic
Able to facilitate training, meetings, or focus groups as well as coordinate diverse teams Ability to coordinate a wide variety of resources to meet and exceed production quality and quality metrics
Microsoft Word, Excel, PowerPoint, Spreadsheet
Internet Explorer, Google Chrome, Mozilla Firefox, Android, IOS
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