Customer Service Data Entry
Resume:
Stephanie Upchurch
Jacksonville, US *****
***********@*****.***
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Teamwork and Collaboration
Policy Interpretation
Customer Service
Attention to Detail
Organizing and Prioritizing Work
Critical Thinking
Active Listening
Documentation skills
Data Entry
Policy Review
Coverage Determination
Insurance Coverage Verification
Collaborative relationships
Records Management
Work History
November 2021 - Current
Self Employed - Jacksonville Beach, FL
VRBO Cleaning Specialist
Provided excellent customer service, addressing client concerns promptly and professionally.
Exceeded client expectations with customized cleaning solutions tailored to individual needs and preferences.
Ensured timely completion of tasks by strictly following schedules and prioritizing duties based on urgency and importance.
Contributed to company reputation with consistently exceptional performance in all cleaning assignments.
Assisted management in developing new strategies for improved efficiency in overall operations.
Boosted team productivity by assisting coworkers with their assigned tasks when needed.
Supported facility maintenance efforts through proactive identification and reporting of potential issues or damages.
Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
Used time management and efficient cleaning methods to meet deadlines.
October 2022 - February 2023
READ USA INC - Jacksonville, FL
Lead Teacher for Student Tutors
Facilitated the after school tutoring program as established by READ USA INC contracted by Duval County Public Schools
Distributed to tutors and students the required documents to be signed and returned by parents; forwarded to appropriate administrators as required
Prepared and edited as needed transportation schedules
Provided tutors with appropriate curriculum, materials, books, websites to reference and various other supplies as needed
Modeling of various teaching strategies/skills to implement during literacy tutoring sessions
Monitoring of tutors during sessions with students to assess questioning techniques, application of strategies/skills within lesson, and monitoring of time management
Provide appropriate and positive feedback to student tutors and provide Next Steps/Areas to Grow On
Organized and updated data electronically daily; Data folders were maintained for both student tutors and students for progress monitoring purposes
Prioritized and directed allocation of: pre-, mid-, post-standardized and/or curriculum based assessments
Collaboratively and cooperatively met with administrators, teachers and other stakeholders for planning, professional development and other meetings as needed
August 2002 - November 2021
Duval County Public Schools - Jacksonville, FL
Kindergarten Teacher
Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
Promoted a positive learning environment with the use of collaborative group work and hands-on activities.
Delivered lesson plans, implemented school and used data to create, create, and establish personalized learning plan for each student.
Utilized assessment data to modify instruction and target areas of weakness for individual students.
Evaluated student progress regularly through formative assessments to inform instructional decisions.
Developed and implemented individualized educational plans for special needs children.
Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of
Kept accurate documents about student progress for school and parent records.
Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Fostered social-emotional growth in students through daily morning meetings, conflict resolution strategies, and character education lessons.
Utilized various assessment strategies to evaluate student performance.
Advanced learning techniques by using differentiated instruction strategies to accommodate student needs.
Monitored use of technology, enhancing student learning and technological skills.
Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.
Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Increased parent involvement through regular communication, parent-teacher conferences, and
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Identified characteristics, needs, abilities, and problems of each child through personal interaction and progress reports to optimize approaches.
Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
Built positive relationships with students and families for safe, trusted learning support.
Enhanced classroom management by establishing clear expectations, rules, and routines.
Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
Monitored and evaluated student progress through regular assessments and observations.
Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
Helped struggling students by motivating and encouraging kids to reach full potential.
Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
Improved student reading skills by implementing phonics-based instruction and guided reading activities.
Reported to parents and administration about student progress.
Teamed with other professionals to enhance student learning experiences.
Served as a mentor for new teachers, providing guidance on lesson planning, classroom management, and instructional strategies.
June 1985 - August 1996
Prudential Property and Casualty Insurance - Jacksonville, FL
Advanced Client Services Representative
Accepted incoming calls from customers, agents and other stakeholders inquiring or notifying customer service details of all aspects related to personal automobile and homeowners insurance policies
Electronically made changes to policies as needed, produced duplicate documents or edited documents for insureds, agents, and other stakeholders as needed
Researched and reviewed billing records and made corrections if needed
Communicated discrepancies or not to customers where the language and content was easily understood
Maintained and/or exceeded time/call volume expectations as monitored by Team Leadership Administrators
Mentored/Trained new Customer Service Representatives as needed when asked to by Team Leadership Administrators.
Education
December 1999
University of North Florida Jacksonville, FL
Bachelor Of Arts For Teaching Elementary Education
May 1992
Florida Community College at Jacksonville Jacksonville, FL
AA Liberal Arts And General Studies
June 1987
Samuel Wolfson High School Jacksonville, FL
High School Diploma General Studies
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