Customer Service Marketing Management

CURRICULUM VITAE

FOR

MZWANDILE WINSTON THOMO

PERSONAL DETAILS

SURNAME : THOMO

NAMES : MZWANDILE WINSTON

DATE OF BIRTH. : 1988/02/06

MARRITAL STATUS : SINGLE

HOME LANGUAGE : isiZulu

OTHER LANGUAGES : ENGLISH, AFRIKAANS AND SWATI

CRIMINAL RECORD : None

RESIDENTAL ADDRESS : 2 REGIMENT STREET

TASBET PARK 3

WITBANK

1035

POSTAL ADDRESS : P.O BOX 1052

WITBANK

1035

DRIVERS LICENCE : YES - CODE 10 (C1)

CANTACT DETAILS : 071******* or 078*******

EMAIL ADDRESS : ****.******.****@*****.*** or *******@*******.***

LAST SCHOOL ATTENDED

NAME OF SCHOOL : GREENDALE SCHOOL

HIGHEST STD PASSED : GRADE 12

YEAR : 2007

HIGHEST EDUCATION

NAME OF INSTITUTION : TSHWANE UNIVERSITY OF TECHNOLOGY

NAME OF COURSE : MARKETING MANAGEMENT FOUNDATION (2008)

MARKETING MANAGEMENT 1st year (2009) - MARKETING MANAGEMENT 2NDyear (2010) MARKETING MANAGEMENT 3rd year (2011)

(ACADEMIC STATEMENT / REPORT AVALABLE UPON REQUEST)

OTHER QUALIFICATIONS

NAME OF INSTITUTION : PICK n PAY INSTITUTE

NAME OF COURSE : INTRODUCTION TO FINANCE AND ACCOUNTING (2016)

COURSE SUCCESSFULLY COMPLETED AND OPERATION CERTIFICATE OBTAINED

NAME OF INSTITUTION : CRANE INTERNATIONAL ACADEMY

NAME OF COURSE : ARTICULATED DUMP TRUCK OPERATION (2020)

COURSE SUCCESSFULLY COMPLETED AND OPERATION CERTIFICATE OBTAINED

WORK EXPERIENCE

1.COMPANY :PICK AND PAY MORULENG NC45 (NORTH WEST PROVINCE)

OCCUPATION :TRAINEE MANAGER (RECEIVING DEPARTMENT MANAGER)

DUTIES :Receiving Into store deliveries/Suppliers/ PNP Distribution Centre

:Capturing Invoices on SAP

:Receiving Department Management

:Receiving administration

:STOCK TAKING AND STOCK MOVEMENT CONTROL

:System Checking

:Quality and Quantity Checking

:SAP NAVIGATION

:Returning unsellable stock and Dispatching IBTs (inter branches)

:Frontline Supervision

:Up keeping PNP Processes, Policies and Procedures

Responsibilities Delegating

Coordinating and Executing Receiving procedures and processes

Maintaining Pick n Pay Standards in Stock Receiving and Receiving area

Managing Returns cage budget

Communicating with Suppliers & Representatives (deliveries & Returns)

Email and Telephone communication with Head office Coordinators

Up keeping Health & Safety Standards both at Receiving & Store room

PERIOD :OCTOBER 2013 – JULY 2014

:AUGUST 2014 – MAY 2015 (ACTING SENIOR RECEIVING MANAGER)

:PICK AND PAY RUSTENBURG NC04 (NORTH WEST)

OCCUPATION :MANAGER (FRESH PRODUCE DEPARTMENT MANAGER)

PERIOD :JUNE 2015 – JANUARY 2016

:PICK AND PAY HAMMANSKRAAL JUBILEE MALL NC39 (PRETORIA GP)

OCCUPATION :MANAGER (FRESH PRODUCDE DEPARTMENT MANAGER)

PERIOD :February 2016 – MAY 2017

:PICK AND PAY MABOPANE NC42 (PRETORIA GP)

OCCUPATION :MANAGER (FRESH PRODUCDE DEPARTMENT MANAGER)

PERIOD :JUNE 2017 – DECEMEBR 2017

DUTIES :STOCK ORDERING/ REPLANISHMENT (email and SAP)

:MANAGE FRESH PRODUCE DEPARTMENT

:Manage wastage in the Produce Department

:Frontline supervision

:Reporting to the Store Manager

:Sales Report Communication To head office

: Upholding PNP Processes, Policies and Procedures

Responsibilities :Department Meetings (FRESH PRODUCE STAFF)

:Managing and Scheduling of Fresh Produce Staff

:Executing Promotions

:Planning And Forecasting for sales

:Up keeping Health and Safety Standards

:Keeping Up to date Admin Standards

:Customer Care and Assistance

:Managing Perishables Departments during Perishables Manager’s absence (during weekend off, day off, leave and training)

:PICK AND PAY WITBANK HIGHVELD MALL NC28 (WITBANK MP)

OCCUPATION :MANAGER (PERISHABLES DEPARTMENTS MANAGER AND FRESH DEPARTMANTS H.O.D)

PERIOD :JANUARY 2018 – SEPTEMBER 2019

:PICK AND PAY WITBANK HYPHER NC12 (WITBANK MP)

OCCUPATION :GROCERIES AND PERISHABLES MANAGER

PERIOD :OCTOBER 2019 – DECEMBER 2019

DUTIES :MANAGE GROCERIES DEPARTMENT AND STAFF

:STOCK ORDERING/ REPLANISHMENT (email and SAP)

:OVERSEE PERISHABLE DEPARTMENTS (DELI, F&V, BAKERY & BUTCHERY)

:Planning And Forecasting for sales

:Managing wastage & shrinkage in All Departments

:Managing & Scheduling Groceries and Perishables Staff

:Executing Sales Promotions

Responsibilities :Meetings with department Managers (F&V, Bakery, Deli & Butchery)

:Managing, training and appraising all Groceries and Perishables staff (including outside merchandisers)

:Liaising with supplier representatives

:Ensuring adequate stocks are ordered for promotions and displays are appealing.

:Dealing with and feeding back to Senior Management on problems experienced (i.e. out of stocks, poor service levels, Sales opportunities)

:Monitoring Groceries and Perishable Departments turnover and ensuring that turnover budgets are being achieved.

:Managing hygiene and housekeeping on the Sales floor and in backups.

:Ensuring pricing and labelling is up to date and accurate at all times.

:Keeping pace with what our competitors are doing with regular visits to their stores.

:Maximising profitability by monitoring the gross margin of the department and reacting to opportunities.

:Regular P&L stocktakes on Service Areas

REFFERNCE:

PnP WITBANK HYPER STORE NC12 GENERAL MANAGER:

LUCAS MAKGANYELA (ASSISTANT) CELL: 079-***-**** TEL: 013-***-****

PnP WITBANK HIGHVELD MALL NC28 STORE MANAGER:

CLEMENTINE MALUMA CELL: 073-***-**** TEL: 013-***-****

:GALAXY BINGO GAMING ENTERTAINMENT EMALAHLENI (WITBANK MP)

OCCUPATION :DUTY MANAGER (CERTIFIED AND REGISTERED UNDER THE MP GAMING BOARD)

PERIOD :AUGUST 2021 – TO DATE

DUTIES :Managing all Sites’ Operation Departments (Treasury, Surveillance, Cash Desks, Security, Electronic Bingo Terminals and Catering) including All Working Staff Members On Duty.

:Ensure Full Compliance of Internal Control Procedures, Processes and Policies with regards to Sites’ Daily Operations.

:Handling Client Complaint and Ensuring smooth running of business daily.

Responsibilities :Daily (Weekly and Monthly) Meetings with all Staff including Management. Information sharing, Outlining Daily Targets and Work Performance Expectations.

:Managing, Work Flow on Day shifts and Night Shifts

:Ensuring adequate stocks are ordered and Stock Levels are Correct and Sufficient.

:Giving Daily feedback to Head Office on Site’s Performances and problems experienced (i.e. out of stocks, poor service levels, Sales opportunities)

:Monitoring entire Site’s (branches’) turnover and daily performance levels.

:Managing Hygiene and Housekeeping on the Gaming floor, BOH (all facilities) and Storage Areas

:Maximising profitability by ensuring Stock Availability (Catering), Great Customer Service (Cash Desk and Securities), Fully Operational Gaming EBTs (Machines)

:Doing Daily and Weekly P&L Stocktakes on Catering Department

:Managing Food and Beverages wastage & shrinkage daily

:Investigate Money and Stock Shortages

:Apply Company Procedures, Processes and Policies

TRAINING AND CERTIFICATION OBTAINED:

OHS Induction & Representative Certificate

Class Act Training & Consulting: “Food Safety Made Easy” Certificate

Essentials of Management and Leadership

REFFERNCE:

Galaxy Bingo Emalahleni BRANCH/SITE MANAGER:

Gary Davies CELL: 079-***-**** TEL: 013-***-****

Galaxy Bingo MP & KZN Region OPERATIONS MANAGERS:

Christo Van Rooyen & Brendon Recrosio CELL: 082-****-*** CELL: 072-****-***

C.V.

OF

MZWANDILE WINSTON THOMO

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