Customer Service Advisor

Antonio DeRosa

North Lancaster, ON K*C *Z* 514-***-**** ********@***.***

PROFESSIONAL HIGHLIGHTS

Bilingual in both official languages

** + years’ experience as a Service Advisor in the automotive industry

Proficient with computers including Microsoft Office, Electronic Reynolds Accounting (ERA) and ADP

PROFESSIONAL EXPERIENCE

Interpersonal and Customer Service Skills

Provided thorough explanations in regard to vehicle conditions such as benefits, features and expectations

Greeted customers when they arrived at the dealership

Took appointments via telephone and in-person and transferred calls to appropriate people

Negotiated with customers about setting realistic expectations

Followed-up with customers in regard to the services they received

Explained to technicians what type of work the customer wanted done to their vehicle

Liaised with the Service Manager and Manufacturers in regard to warranties

Dealt with re-calls by phoning customers and notifying them

Explained estimates to clients and answered inquiries about pick-up times

Responded to and analyzed problems ensuring prompt resolution while delivering the best customer service

Helped customers discover POS and use their software to its full potential

Assisted merchants to handle charge backs, updated information and profiles.

Organizational Skills

Maintained customer files, updated in-house database and opened work orders

Received payments by cash, debit and credit cards

WORK EXPERIENCE

Business Support Specialist, Moneris Canada, Montreal, QC 2018 - 2024

Clinical Support Desk Analyst, Alphanumeric Systems Inc, Montreal, QC 2016 - 2017

Service Advisor, Notman Dodge Jeep Chrysler, Cornwall, ON 2015 - 2016 Service Advisor, Honda Des Sources, Montreal, QC 2008 - 2015

Customer Service, Sears Canada, Ville St-Laurent, QC 2003 - 2008

Counter and Delivery Clerk, Pièces d’auto Lacroix, Laval, QC

EDUCATION

Certificat Services-Conseils, École des métiers de l’équipment motorise de Montreal, Montreal, QC

VOLUNTEER EXPERIENCE

Translator (French to English), Défi Accélération, Montreal, QC

REFERENCES AVAILABLE UPON REQUEST

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