Customer Service Representative

ERICA ROWE

************@*****.*** 662-***-**** Tchula, MS 39169

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional

interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experience

Amazon.Inc Madison, Mississippi * Continuously pulled items weighing up to [Number] pounds off carts and

Inbound Stower placed on correct shelves.

01/2022 - 08/2024

Used handheld scanner to sort products onto appropriate shelves daily.

Cleared debris and emptied carts from work area frequently to maximize

productivity and maintain safety.

Calvin head Tehula, Mississippi © Maintained knowledge of current promotions, exchange guidelines,

Customer Service Representative payment policies and security practices.

01/2021 - 01/2023

Remained calm and professional in stressful circumstances and effectively

diffused tense situations.

Provided outstanding service to new and long-standing customers by

attending closely to concerns and developing solutions.

Consulted with customers to resolve service and billing issues.

*® Made outbound calls to obtain account information.

Informed customers about billing procedures, processed payments and

provided payment option setup assistance.

Education and Training

Stewart Health Care Training Academy Greenwood, MS

High School Diploma

08/2024

Svm Highschool Tchula, Mis:

High School Diploma

05/1996

Skills

* Warehouse Safety Time management

® Stock organization Adaptability and flexibility

* Barcode scanning Customer Service

© Materials Handling Vital signs

# Stocking Medical coding and billing

* Handheld scanner Phlebotomy

* Safety Procedures Patient Care

® Heavy Lifting Administrative skills

Multitasking Medical terminology

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