Customer Service Representative

JANEQUA PALMER

*** ******* ******, *******, ** **104 • 901-***-**** • *************@*****.***

EXPERTISE

● Extensive customer service experience

● Upsell experience

● Strong written and verbal communication skills

● Experience working with clients of various backgrounds

● Multi-tasking experience

● Ability to form relationships with others

● Experience with problem solving

● Ability to maintain professionalism

● Fast paced environment experience

● Experience with appointment scheduling

● Proficiency in PC operation and navigation

EDUCATION

Memphis Academy of Science and Engineering, Memphis, TN May 2010 Diploma

Studio 75 Hair Academy

Certificate in Cosmetology November 2018

● completed 1500 hours in cosmetology

RELEVANT WORK EXPERIENCE

Walmart, Memphis, TN Spring 2012- Spring 2014

Fitting Room Clerk

● Kept fitting rooms cleaned, organized, and well-maintained

● Utilized loss prevention and merchandise protection standards to maintain store assets

● Processed returns by repackaging, tagging and restocking items

● Greeted each and every customer warmly upon entrance to fitting room area

● Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor

● Organized unwanted merchandize and restocked on racks and shelves

● Helped customers by answering questions and locating merchandise

● Provided information about merchandise, policies and sales to customers

● Assisted customers with product selection, purchases and returns

● Managed customer service phone line as needed

K & F Beauty Supply, Memphis, TN Spring 2012 - Fall 2015 Stylist & Customer Service Representative

● Managed hair, eyelash, and wax appointments with clients

● Recommended additional and complimentary products

● Informed customers of current promotions and events

● Set up advertising displays and arrange merchandise to highlight sales and promotional events

● Ensured our customers are informed about and enrolled in the Loyalty program

● Completed transactions accurately and efficiently

● Maintained a professional store environment and communicated inventory issues

● Stocked shelves with beauty products

Dynamic Security, Memphis, TN Summer 2016- Summer 2017 Central Defense Security, Memphis, TN Summer 2018- Summer 2019 Security Officer

● Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry

● Prevented losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers

● Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures

● Maintained environment by monitoring and setting building and equipment controls

● Maintained organization's stability and reputation by complying with legal requirements

● Ensured operation of security equipment and surveillance cameras by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques

● Contributed to security team effort by accomplishing related results as needed

● Ensured the security, safety, and well-being of all personnel, visitors, and the premises

● Provided excellent customer service

● Remained in compliance with local, state, and federal regulations

● Responded to emergency situations to provide necessary assistance to employees and customers Kroger, Memphis, TN Spring 2019-Summer 2020

Deli Clerk

● Coordinated the preparation process and the packaging of Kroger deli products

● Labeled each deli product with the correct date and costs

● Coordinated the activities of the other deli workers, making sure that quick service delivery is provided to customers

● Ensured that the product and store preparation areas are always very neat and tidy

● Ensured that each product is prepared according to the standards of the store

● Accepted the delivery of stock and makes sure that the items are safely packed

● Kept inventory of used and incoming stock

● Organized the shelves and the products on them

● Managed the register transactions

Teleperformance, Memphis, TN Summer 2020 - Spring 2021 Customer Care Advocate

● Connected with customers to resolve their questions or concerns regarding their healthcare benefits

● Conducted research to assist customers with finding in-network providers

● Produced summary of benefits for customers

● Assisted customer with scheduling appointments and locating transportation

● Filed insurance claims

● Tracked all call related information for auditing and reporting purposes

Darsalud Management LLC.

Job Title : Insurance Eligibility Specialist

REQUIRED EDUCATION/EXPERIENCE:

High school diploma or GED equivalent; customer service; must be computer literate; have

multi-tasking skills, excellent organizational skills, verbal and written communication skills; team

player.

POSITION RELATIONSHIPS:

• Reports directly to the Billing Manager

•Billing Team Member

ESSENTIAL FUNCTIONS

• Responsible for effective and efficient verification of all patients’ benefits before their

appointment.

• Responsible for answering incoming calls from other providers, recipients, and carrier

groups in relation to insurance coverage.

• Research eligibility information online with various insurance carriers.

• Responsible for acting as a liaison between patients, healthcare providers, and

insurance carriers to ensure all proper measures are taken and information is collected.

• Ensures all patient questions are answered and issues are resolved timely by utilizing

the appropriate resources.

• Responsible for obtaining all referrals and authorizations for procedures and services, as

required.

• Other duties as assigned by the Billing Manager.

PROFESSIONAL:

• Treat all patients and staff with compassion and empathy.

• Recognize and respect cultural diversity.

• Adapt communication to an individual’s ability to understand.

• Use medical terminology appropriately.

• Respond to communications received within a reasonable time frame.

• Assist nursing staff with admission, pre-op and post-op care, discharge, and follow-up

care of the patient.

• Project a professional manner and image.

• Adhere to ethical principles.

• Demonstrate initiative and responsibility.

• Work as a team member.

• Manage time efficiently, do not participate in gossip or other time-wasting activities.

Contact this candidate