Assistant Manager General
Resume:
Nina Yang
Mankato, MN *****
****.******@*****.***
I am constantly working on bettering myself and learning as much as I can. I am a hands on learner but also a quick learner. I am also a mother and my family means the world to me. Authorized to work in the US for any employer
Work Experience
Assistant Manager
Arby’s-Mankato, MN
May 2015 to Present
As an assistant manager at Arby’s, I ensure that all orders are accurate and that my team and I work together in a fun and fast paced environment to make it right for our guests. Duties as a manager includes prep, opening and/or closing the store (or both if ever needed), delegating tasks to team members and shift managers and ensuring the store stays nice and clean, handling money and ensuring big bills are authentic, inventory, and basic computer skills for entering information. One main task is also making sure our store meets our sales and labor goal and cutting hours when and as/if needed and not overspending on our budget for other products within the store. I also make the weekly schedule based off of our weekly projected sales and labor for the following week, along as assisting the general manager in other tasks as needed.
Server/Bartender
Windsong Farm Golf Club-Maple Plain, MN
April 2018 to June 2021
At Windsong, I worked as a full time server and during events I worked as the bev-cart bartender. We took orders for both golf and non-golf members and even took it out to the course when needed. We helped set up with important events whether it was golf tournaments, wedding, or charity related. Other tasks may have included cleaning, polishing dishes/cups, setting up coffee and sweets station, get the fire started in the fireside room, set up and clean tables, running bottles of alcohol from cooler/storage area to the bar area, etc.
Customer Service Call Center Rep
Carlson Craft-Mankato, MN
July 2017 to March 2018
At Carlson Craft, I worked as a Customer Sercive Call Representative to help assist callers with all their needs. This ranged from answering simple questions to answering complex questions, transferring to the correct department, placing phone orders, creating quotes, calling UPS to check on a customer’s order if needed, ensuring invitations were etiquette and free of spelling errors before sending it on through to production, all while documenting every conversation in a timely manner. Everything that happened on call had to be recorded so we had to be efficient with multitasking, typing, leaving notes for other coworkers asking with following up depending on call situation. Cashier/Line Cook/Server/Baker
Old Country Buffett-Mankato, MN
August 2014 to July 2015
At Old Countey Buffet, I started off as a cashier. Duties included: greeting customers, cash handling, stocking the salad and taco bar, and helping out as needed. As a line cook, I mainly helped out to cut slices of ham/turkey/steak to the customers and ensure we didn’t run out of food. As a server, I bused tables, filled up empty cups when I could, cleaned tables in a timely manner, vacuumed, swept, and helped out in any way possible. As a baker, I made sure the bakery section didn’t run out of food. I helped to prep and bake and make sure we have enough dessert out for our breakfast, lunch, and dinner rushes. Employee
Heppner’s Auto Body and Car Wash-Woodbury, MN
August 2012 to August 2014
At Heppner’s, everyone worked together in a timely manner to ensure cars were getting cleaned and cleaned. We greeted customers as they came through and helped to answer any questions or suggest what car wash to get. We would then vacuum the cars and send it on through to the conveyor. Once the cars came off the conveyor, we’d spray the inside of the windows to get them nice and clean and then took it to the next available bay to dry it off, offer air freshener, and thank the customer for their time. Staff Member
Bay Lake Camp-Deerwood, MN
June 2012 to August 2013
At Bay Lake Camp, we helped facilitate activities for our campers and helped out the camp counselors with whatever activities they also had planned. Some of my tasks included: helping set up campgrounds and cabins, cleaning (anywhere and everywhere as needed), helping cook, serving food, washing dishes, baking desserts, watering the garden, driving campers from one part of the island to another when needed, ensuring the safety of all campers and so much more. Education
Some college, no degree. in Majoring in Psychology and minoring in social welfare.
Minnesota State University-Mankato - Mankato, MN
August 2013 to May 2015
Skills
• Food Service (9 years)
• Customer service (10+ years)
• Cash handling (10+ years)
• Management (7 years)
• Assistant Manager Experience (5 years)
• Car Wash (2 years)
Certifications and Licenses
ServSafe
May 2023 to May 2028
ServSafe Food Protection Manager Certification.
Groups
President
May 2014 to December 2014
I was the President of Asian Pacific Student Organization (APSO) at Minnesota State University, Mankato. As the president, I ensured all other board members were on track. We planned events, had weekly meetings with both board members and general members of the organization, held fundraiser events and so much more. Our main goal was to help people strive. Link Crew
September 2012 to June 2013
I was a Link Crew Leader both my junior and senior year of high school. As a link crew leader, I was assigned to a group of other leaders. We had a certain amount of incoming freshmen we had to communicate with to make sure they were getting through their first year of high school with no troubles. We held events for our freshmen’s and even hung out outside of school for coffee and study groups. We helped with any questions they had from the moment they came to school for orientation to the moment they completed their freshmen year of high school.
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