Customer Service Food

Professional Summary

Skills

Experience

Kelley Middleton

+1-202-***-**** ***************@*****.*** Greenbelt, MD 20770 Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support.

• Food inspection • Safe Food Handling • Supply Restocking

• Beverage Preparation • Table resetting • Order Management

• Storage area organization • Customer service • Reliability

• Room preparation • Building Maintenance • Laundry services

• Maintenance support

Server April 2023 - Current

Sunrise Senior Living, McLean, VA

• Supported bussers with table-cleaning during high-volume shifts.

• Memorized menu additions, changes and limited offerings.

• Assigned and arranged tables for large groups.

• Took accurate notes detailing customer orders.

• Entered orders into computer system to coordinate with kitchen staff.

• Informed customers of ingredients and allergens to support sensible menu choices.

• Delivered food and beverages promptly to customers.

• Explained details for new menu items and daily specials.

• Followed safety, sanitization and food handling guidelines.

• Kept food service and preparation areas clean and neat.

• Restocked service stations to maximize availability.

• Communicated professionally with customers, colleagues and supervisors.

• Listened to guest needs and responded promptly for personalized service.

• Trained new servers in company policies, guest service standards and best practices.

• Demonstrated hospitality and customer service while greeting tables. Dietary Aid September 2022 - March 2023

Fairfax Nursing and Rehabilitation Center, Fairfax, VA

• Prepared food to dietary guidelines, noting food sensitivities and allergens.

• Maintained proper temperature of food during preparation and service. Education

• Kept work area clean and uncluttered during preparation and service.

• Followed proper food storage procedures to minimize waste and spoilage.

• Observed safety and sanitation requirements for food preparation.

• Assisted with serving or delivering meals to support high-volume meal periods.

• Monitored patients eating habits and reported problems with chewing, swallowing or loss of appetite.

• Discarded trash and removed waste after scheduled dining hall times.

• Prepared trays or snacks for group events.

• Supported dining room set up with table arrangements, place settings and linens.

• Washed and sanitized dished, flatware, and glasses.

• Monitored inventory levels and assisted in ordering necessary supplies for meal preparation.

• Maintained cleanliness and organization of kitchen, dining areas, and storage spaces.

• Recorded daily meal counts accurately for billing purposes.

• Replenished condiments, beverages, napkins, utensils, trays in dining area as needed. Environmental Services October 2021 - February 2022 MedStar Washington Hospital Center, Washington, DC

• Met strict requirements for medical environment cleanliness for public areas and procedure rooms.

• Used designated cleaning agents to maintain necessary levels of disinfection.

• Maintained organized storage, restocked supplies and safely handled hazardous chemicals.

• Kept rooms fresh and patient-ready with regular trash removal, surface wipe-downs and supply replenishment.

• Verified proper cleaning equipment function with frequent checks and tests.

• Participated in regular training sessions to stay updated on new protocols or techniques.

• Disinfected high-touch surfaces to prevent spread of infections.

• Created and maintained clean, attractive and sanitary environment throughout facility.

• Followed strict standards for controlling communicable diseases, emerging health threats and public safety concerns.

• Assisted with deep-cleaning projects on scheduled basis or as needed by supervisors.

• Stocked housekeeping carts with necessary supplies for daily tasks.

• Swept mopped, vacuumed floors to ensure cleanliness and safety.

• Reported any maintenance issues or repairs needed in timely manner.

• Maintained inventory of cleaning supplies and ordered replacements.

• Removed soiled linens from patient rooms and transported them to laundry facilities.

• Worked well in challenging environments to effectively deal with biohazards and back up direct care staff.

• Met demand for room turnover, working quickly to freshen and replenish patient rooms, public spaces, and offices.

• Maintained professional appearance through wearing appropriate uniforms and maintaining cleanliness.width. Assessments

HIGH POINT HIGH SCHOO, Beltsville, MD

• Protecting patient privacy, Proficient, 03/01/22, Understanding privacy rules and regulations associated with patient records

• Home health aide skills, Proficient, 03/01/22, Providing care to patients in a home setting

• Customer focus & orientation, Completed, 03/01/22, Responding to customer situations with sensitivity

• Food safety, Proficient, 03/01/22, Knowledge of proper food and equipment handling safety measures Project timeline management, Completed, 03/01/22, Prioritizing and allocating time to effectively achieve project deliverables

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Spreadsheets with Microsoft Excel, Completed, 03/01/22, Knowledge of various Microsoft Excel features, functions, and formulas

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• Written communication, Proficient, 03/01/22, Best practices for writing, including grammar, style, clarity, and brevity

• Bookkeeping, Completed, 03/01/22, Calculating and determining the accuracy of financial data Supervisory skills: Motivating & assessing employees, Completed, 03/01/22, Motivating others to achieve objectives and identifying improvements or corrective actions

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