Customer Service Restaurant Manager
Resume:
Brittany Simpson
Muncie, IN *****
*****************@******.***
Summary
Skills
Labor and food cost control
Stable work history
Brand standards promotion
Customer-oriented
Hiring and training
Supervisory skills
Customer service best practices
Staff development talent
Organization and prioritization
Training
Experience
May 2013 - Current
McDonald's - Muncie, IN
Restaurant Manager
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Scheduled and directed staff in daily work assignments to maximize productivity.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Updated computer systems with new pricing and daily food specials.
Created detailed reports on weekly and monthly revenues and expenses.
Trained new employees to perform duties.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
September 2011 - May 2012
Mejier - Muncie, IN
Cashier
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
May 2005 - September 2011
Bethel Pointe Rehabilitation Center - Muncie, IN
Housekeeper
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Used cleaning chemicals following proper guidelines.
Cleaned building floors by sweeping, mopping and scrubbing.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Maintained and organized cleaning supplies stock.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Education and Training
July 2005
Muncie Central High School Muncie, IN
GED
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