Accounts Receivable Customer Service

KELLEE VALINSKI **** Lake Ridge Pkwy, Grand Prairie, TX 75054 202-***-**** ***********@*****.***

INTRODUCTION:

I am relocating to Huntsville, Alabama for family reasons. While I have been a manager for many years, the reason I have been successful at building cohesive teams is because I am an active member of the team. It is not necessary for me to come in and manage a group. While I welcome the opportunity, I thrive from the interaction with people and the in-office, team collaboration. Whether leading or supporting, I am open to various fields from accounting to contracts.

PROFESSIONAL SUMMARY:

Sharp, dedicated, self-driven professional motivated to contribute to company success by consistently exceeding expectations and delivering results year over year. Strong attention to detail; excellent analytical and communication skills; instinctual research and investigation skills; proficient negotiation skills; and demonstrated ability to team with all levels of the company.

PROFESSIONAL EXPERIENCE:

FENIX PARTS

HURST, TX

Corporate Accounts Receivable Manager

March 2023-Present

Implemented escalation method on defaulted accounts reducing write offs by 48%

Implemented escalation method on chargebacks and NSFs recovering $5M in 7 months

Hire, mentor and lead Cash Applications, Accounts Receivable Analysts and Collection teams

Oversee the full cycle of customer billing and collection practices in multiple regions

Identify and implement improvements to processes, systems and internal controls

Manage inter/intra company reconciliations

Assist in month-end/year-end close

Assist in acquisitions

Review and approve all credit applications and set credit terms

Monitor customer accounts to identify trends and analyze impact of changes to credit scoring, credit limits, cash flow and overall risk management

Team with Sales and other departments to improve support of high-volume customer service and increase customer satisfaction

Approve all customer refunds

Approve all brokerage payments

Manage write offs and debt recovery

Manage collection agency and legal relationships

Responsible for weekly/monthly reporting to leadership

UNITED BUSINESS TECHNOLOGIES

GAITHERSBURG, MD

Accounts Receivables Manager

April 2011-March 2023

Implemented electronic invoicing and payments protocol reducing DSO by 30%

Implemented escalation method on defaulted accounts reducing write offs by 45%

Hire, mentor and lead Cash Application and Accounts Receivable Teams

Oversee the full cycle of customer billing and collections practices, including customer qualification, initial payment, recurring payment methods, billing communications, and collections processes in support of high-volume customer service

Follow up on past due accounts and adhere to Company’s escalation point policy

Research, respond to and resolve complex invoicing issues and account reconciliations

Identify and define innovative and continuing improvements to processes, systems and internal controls

Track trends to determine potential impact of changes in credit scoring, credit limits, cash flow, debt management, credit card or alternative payment processing methods

Team with Sales and other departments to identify ways to improve customer service, resolve customer issues and speed up payment

Manage write offs and debt recovery

Manage collection agency and legal relationships

Team with lawyers on all legal actions, including witness and trial prep

Responsible for weekly reporting to management

Member of the Company’s Leadership Team

BOLAND TRANE SERVICES GAITHERSBURG, MD

Service Credit and Collections Manager

May 2001-April 2011

Process and approve all credit applications

Approve all orders over $5,000.00

Responsible for daily collection and management of customer portfolio

Research and resolution of customer disputes, inquiries, overpayments, underpayments, skipped payments and tax issues

Responsible for knowledge of current bankruptcy laws and the handling of those customers in the bankruptcy process

Responsible for keeping up with lien/bond laws

Team with Sales and other departments weekly to identify ways to improve customer service and resolve customer disputes

Team with collection agency on customer accounts in default

Team with lawyers on accounts in legal status

Responsible for weekly, monthly and quarterly reporting to management

Attend all sales meetings

Attend monthly National Association of Credit Management meetings, including the preparation and management of reports

Create and implement company Credit and Collections policy

ROSS, DIXON & BELL

WASHINGTON, D.C.

Legal Assistant

October 1997-May 2001

Provide administrative support to 4 lawyers – 2 partners, 2 associates

Handle communications with clients, witnesses and courts

Support and attend trials

Schedule, support and attend depositions and meetings

Prepare case briefs, deposition summaries, interrogatories, testimony and memoranda

Conduct investigations and statistical/documentary research

Locate and develop case relevant information

Answer and direct phone calls

Monitor deadlines

Maintain calendars

Track and report lawyer time

Maintain complex filing system

Type and file all correspondence and pleadings

Transcription

EDUCATION:

National Association of Credit Management

CERTIFICATIONS:

Basic Financial Accounting

Financial Statement Analysis

Business Credit Principles

SKILLS:

Demonstrated ability to team with all departments, build cohesive teams and partnerships, and collaborate effectively to accomplish goals

Self-starter, strategic thinker and action-driven with a strong work ethic

Ability to multitask and prioritize multiple, competing deadlines

Demonstrated ability to lead by example

Ability to thrive in a fast-paced environment

Proven organizational, analytical and multi-tasking skills

In-depth knowledge of the order to cash cycle, collection strategies, relevant laws and policies

Ability to make decisions, use proper judgement with confidential and sensitive issues and perform under pressure

Ability to deal with customers and team members in stressful or other undesirable situations

MS Office Suite (Excel VLookup/Pivot tables)

Office Equipment (Phone/Fax/Printer/ Copier/Adding Machine/Postage Machine)

QuickBooks/e-Automate/Great Plains/SAP/Pinnacle/Carpe Diem

Contract law/language/terms and conditions

Writing/Proofreading/Formatting

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