Customer Service Specialist

BUG MORRISON

****************@*****.*** Deltona, FL 32738

https://www.linkedin.com/in/morrison407/ 407-***-**** PROFESSIONAL PROFILE

Resourceful and adaptable customer service specialist with strong communication skills and a talent for problem- solving. Demonstrates the ability to work effectively with others or independently. Possesses a keen eye for organization and the capability to handle multiple tasks simultaneously, thriving in dynamic work environments. Displays a high level of curiosity and commitment to continual learning. Core competencies include: Sales Mastery Teamwork Clientele Cultivation Future-ready Focus Technical Literacy WORK EXPERIENCE

CREW MEMBER

Theater West End, Sanford FL 11/2023 - 01/2024

Kindly greeted guests and saw them to their assigned seats

Ensured equipment was set up correctly for productions as designated by stage manager

Performed regular equipment maintenance to ensure optimal functionality and safety

Coordinated all aspects of production to ensure smooth and efficient workflow.

Collaborated closely with lighting and stage managers to bring their creative vision to life on screen. BEAUTY ADVISOR / CERTIFIED COLOR CONSULTENT

Sally Beauty, Lake Mary FL 12/2020 - 12/2022

Describe and implement reports (daily / weekly / monthly) of KPI’s

Developed community reputation through commitment to customer satisfaction and strong client relationships

Processed accurate credit, debit, check and cash sales transactions for more than 70 customer orders per day

Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions, leading to boosted sales conversions

Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment

CUSTOMER SERVICE ASSOCIATE

Dollar General, Sanford FL 09/2017 - 02/2018

Managed cash handling responsibilities with precision and accuracy

Utilized point of sale systems to process customer transactions efficiently

Trained and mentored new sales associates to contribute to the store’s positive culture

Stocked and replenished merchandise according to store merchandising layouts

Identified potential shoplifters and alerted management CUSTOMER SERVICE ASSOCIATE / GAS ATTENDANT

Cumberland Farms, Sanford FL 11/2015 - 09/2016

Acute ability to work independently and in a teams setting

Communicated all store initiatives and promotions to customers to generate return business

Collaborated with team members on various projects to maximize efficiency and achieve common goals

Maintained organized inventory management systems to track product levels and prevent stock shortages Bug Morrison page two

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CERTIFICATIONS

SALLY BEAUTY SUPPLY

Color Consultation

EDUCATION

SEMINOLE HIGH SCHOOL 2012 - 2016

Four years of Public Speaking

Coursework in Accounting, Finance, and Statistics

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