Customer Service Assistant Manager

Matthew Byrne

**********@*****.*** / 757-***-**** / 1112 Jackson Ave, Chesapeake, Virginia 23324

Summary

Highly motivated Assistant Manager with extensive cash handling experience and customer support. Outgoing professional service with a track record of accurate monetary transactions, hardworking teamwork, and outstanding customer assistance.

Experience

Assistant Manager

Greenbrier Family Skating Center • Chesapeake, Virginia

06/2020 - Present

●Proactively addressed issues to ensure customers receive a positive experience.

●Ensured employees complied with company policies and procedures.

●Kept honest teamwork at all times.

●Record balances and transactions with accuracy and attention to detail.

●Responded quickly and efficiently to customer complaints.

●Administered payroll alongside the general manager.

●Accurately completed pecuniary transactions in a punctual fashion.

●Kept all register drawers in balance on a daily basis.

●Learned and taught how to use updated register equipment.

●Assisted customers effectively and accurately while communicating professionally.

●Effectively provided excellent customer service in person, over the phone, and via email.

●Addressed customer service concerns, resolving issues, and ensuring exceptional

●experiences.

●Secured and locked sensitive financial material, such as cash and bank deposits to prevent

●theft and minimize risk.

●Used excel and word accurately often.

●Accurately handled cash.

●Maintained active listening skills to correctly respond and solve any and all issues.

●Conducted organizational, planning, and time management skills.

●Performed mathematical calculations and worked accurately with numbers.

●Counted down all cash drawers on a daily basis.

●Worked on printing and organizing monetary reports.

●Designed and implemented new ideas for customer service and employee satisfaction.

●Met and exceed all goals as directed by management.

Cashier/Customer Service

Greenbrier Family Skating Center • Chesapeake, Virginia

04/2015 - 06/2020

●Played an integral role in customer service and overall sales numbers.

●Cleaned up minor spills quickly and safely.

●Worked as a significant team player.

●Maximized positive customer service experience.

●Completed tasks quickly while remaining punctual.

●Ensured items are well-stocked for each shift.

●Reviewed customer orders and assist in resolving issues quickly and accurately.

●Independently worked the register, while having well communication skills with fellow

●coworkers.

●Contributed to a positive, fun working environment.

●Performed simple mathematical equations to provide customers with the proper change

●amounts.

●Helped customers by asking questions and making suggestions for purchases.

●Maintained proper communication skills with customers and staff.

●Tracked all money received and prepared deposits accordingly.

●Kept the register cash drawer in balance on a daily basis.

●Built loyal clientele through high-level customer satisfaction.

●Accurately processed monetary transactions in a timely fashion.

●Complied with all company-wide safety procedures.

Bank Teller/Vault Teller

Atlantic union bank. Chesapeake,Virginia 4/17/2023-current

●Maintained a daily balance on cash drawer

●Worked in a busy branch

●Helped foster customer relationships and provided helpful resources

●Worked primarily on computers daily

●Made sure the vault was balanced daily

●Worked with large quantities of money

●Made sure cash shipments were made timely and correctly

●Made sure tellers bought and sold cash correctly and they had the denominations in their drawer they needed

Education

Highschool Diploma

Oscar Smith High School • Chesapeake, Virginia

06/2020

●Graduated with a GPA of 3.89

●Graduated with honors

●Vice president of Model UN club for 4 consecutive years

●National Honors Society for 2 consecutive years

●Rudimentary understanding of the German language

Skills

Organizational Skills

Teamwork Time Management

Excel and Word

Cash Handling

Financial Services

Problem Solving

Inventory Management Skills

Customer Service

Register Operations

Teamwork Creativity Positive Attitude

Interpersonal Skills

Technical Experience

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