All Other A Team

Hello, I am Kelly Oakes

HOME / MAILING ADDRESS: CELL PHONE #:470-***-****

. 303 MAIN STREET ALTERNATE #: 470-***-****

. WHITESBURG, GA. 30185 EMAIL: *********@*****.*** Brief Introduction Statement

I am a very optimistic, adaptable, dedicated, punctual, hard-working, driven, employee with a great work ethic. I work well under pressure, actually, I believe I perform my best knowing I have a lot to complete and/or accomplish before an approaching deadline. I reach goals and produce top quality work alone, or I can pitch in anywhere needed in a team setting. I am very much a people person, whether it be work colleagues, customers, or any other person I cross paths with, I have the ability to make people feel they can easily talk to and trust me. I take great pride in my character and strongly believe good character should be poured into everything one does, including work to produce top quality results on any assignment or task taken on.

I would like to thank you for your valuable time and your consideration regarding this open position. I hope to get the opportunity to join your team and show you and all other members what I have to offer as an employee. I very much look forward to hearing from you one way or the other. I hope my following resume, including my job skills, employment history, & education information, aids you with your choice. If you have any questions or need to discuss anything further, please, feel free to contact me at your convenience using the phone number or email address above. Once again, thank you for your time and I look forward to hearing from you soon. 1

Some of the Many Skills I Have to Offer

(Please use this list along with my job history for a detailed idea of my capabilities)

● Assembly/Manufacturing of both large and small processes in very fast paced environment

● Tool and equipment use and maintenance

● Ability to read, learn, and follow work instruction and successfully perform duties with little to no personal instruction needed

● Very effective communication w/ both customers & co workers

● Understanding customer/patient needs, deciding how to/what best meets those needs

● Providing top quality customer/patient respect, satisfaction, & service

● Speed/Accuracy/Multi-Tasking/Organization/Prioritizing to produce quality work on time

● Data Input- orders, shipments, personal info, RX dosage/directions, med & insurance info

● Managing/budgeting/keeping records for money/payment/bills/all other finances

● Excessive knowledge of HIPAA Act & other similar laws/regulations

● Stock/inventory/record keeping- spreadsheets, invoices, & item usage/sale records

● Memorization- ie; Item location, numbers for item look up, codes, & processes

● Phone Reception- Answering/making calls, voicemails, email, returning/redirecting calls

● Packaging/Shipping-Ensuring address, check status, issue notices for payments not received

● De-escalating tense situations by finding solutions that works for all parties involved

● Providing healthy diet and nutrition information.

● Food handling, safety, & serving

● Maintaining files & charts (both paper & electronic)

● Schedule coordination & planning

● Able to navigate all Microsoft Office & many other computer programs with ease

● Very willing to learn new skills & catch on to new things rather quickly

● Ability to present, sale, and build lasting business relationships 2

My Previous Job Experience

January 2022- July 2024

Yamaha: Newnan, GA. Assembly Floater

Supervisor- Casey Strickland, TVA Zone 2 Lead Phone- 770-***-****

● Line assembly manufacturing ATVs and golf carts

● Using and maintaining multiple power and hand held tools

● Fluent in all job positions in my assigned zone (20 different positions)

● Log received, used, and unusable parts accordingly

● Trained new hires in their assigned positions

● Was the delegated worker to try out new tools and/or processes in the position receiving the change to determine if it improved job flow

● Worked along with coworkers to plan vacation days, bathroom breaks, etc. to cover his/her position while they away from the line or unscheduled that day 2013- July 2023

Smith Remodel, Repair, and Maintenance: Roopville, GA. Secretary Supervisor- Wayne Smith, Company Owner Phone- 470-***-****

● Payroll and scheduling for employees (Microsoft Excel, Word, & ADP Payroll Services) ● Bill payment, budget, invoices, payment collection, & all other details related to finances ● Customer account management such as service, maintenance, & repair schedules ● Parts

& supplies inventory & orders

May 2020-April 2021

Reeve's Insurance & Associates Inc: Douglasville, GA. - CSR (licensed agent) Supervisor- Tracie Reeves, Head CSR Phone- 770-***-**** *******@******-***.***

● Processing Policies

● Customer policy services

● Sales, including new business and renewals

● Taking claims

● Maintaining and inputting electronic files/records

● Working with underwriters to maintain policies

● Endorsements, cancellations, issuance, and other policy related task

● Experience in garage liability, work comp, commercial auto (including some trucking for hire,) general liability, builders risk, and some personal home/auto experience 3

June 2017- April 2018

Georgia Dept of Public Health WIC & Nutrition: Newnan, GA - Patient Intake Specialist

Supervisor- Jessica Ryan, WIC Manager Phone- 706-***-**** *******.****@***.**.*** Via Express Employment Temp Agency Lori Brown 770-***-**** ****.*****@***********.***

● Obtaining & inputting required patient information & supporting docs

(printing, scanning, copies, send/receive faxes, etc)

● Maintaining, filing. & storing both paper & electronic patient/client charts accordingly

● Office management, patient scheduling & reminders, providing accommodations as needed

(in/outgoing calls, mail correspondence, providing interpreters, referrals to other services)

● HIPAA certified training & other state regulations such as record retention

● Dietary nutrition & breastfeeding courses w/ ability to inform & educate patients August 2017 - April 2018

Systems and Methods Inc: Carrollton, GA. - Call Center Customer Service Rep Supervisor- Autumn Brown, CSM Phone- 770-***-**** ******.*****@*******.***

**Company provides prepaid debit cards primarily funded via child support payments**

● Handle 10+ phone lines simultaneously on recorded company phone lines

● Typing questions, issues, solutions, etc. during the call into electronic file (avg of 60wpm)

● Communicating in relation to call w/ superiors, other depts, & co workers during call

(Outlook & Skype used to provide this communication: Familiar w/ all aspects of both)

● Basic knowledge of accounts payable/receivable & ability to explain to customer

● Financial fraud detection training; how to spot, prevent, report & resolve October 2014 - May 2016

Marathon via Bank’s Oil: Carrollton, GA. - Lead Cashier Supervisor- Dee Poore, Assistant Manager Phone- 770-***-****

● Customer service & satisfaction

● Merchandise knowledge, sells, & completing transactions

● Cleaning, maintenance, stocking, inventory, & placing/receiving orders ● Bank drops, money management, till(drawer) counting/change/etc, & keeping daily records

● Employee schedule, time cards, & over seeing assignments 4

January 2011 - July 2013

Wal-Mart Supercenter, Roanoke, AL. - Cashier>>Sales Associate>>Pharmacy Asst. Supervisor- Robert, Pharmacist (Retired) Manager- Tim Towry Phone- 334-***-**** Cashier Duties-

● Complete grocery, product, & financial transactions

● Provide exceptional customer serv/assistance in a timely, fair, & sensible manner ● Communication w/ co workers to provide any assistance/relief when/if needed Sales Associate (Health, Beauty, & Pharmacy Dept)

5

● Basic product knowledge (especially pharmacy products) & location memorization ● Inventory, stock, & order placing/receiving w/ attention to product & demand ● Assist customer w/ choosing products to best fit their needs Pharmacy Assistant

● Communicating w/ prescriber, physician offc, pharmacist/team members, & insurance ● Assisting w/ prescription drop off/call in, filling RX, etc. (basic medical terminology) ● Obtaining necessary patient info to fill RX while following HIPAA pharmacy guidelines ● Filing RX thru med. insurance, medicaid/care, workers comp, & occasionally auto ins. ● Ensuring patients receive correct RX & instruction/warnings/answers to any questions Education

February 2008

West Georgia Technical College: Carrollton, GA - General Education Diploma

(GED) I have copies of my transcript and diploma from testing, should those documents be needed

March 2008 - November 2009

West Georgia Technical College: Waco, GA - Registered Nursing Program I completed many of my course credit hours and was two (2) weeks into my last semester before getting to apply for the actual nursing program when, unfortunately, several unpredicted and uncontrollable events occurred in my life, including one major medical event. The untimely unraveling of said events caused me to have to put my dream on hold with every intent of one day 5

finishing it. Life has happened and the idea of finishing has been put off longer than originally planned, however, it is something that I will accomplish and complete one day in the future. June 2020 - July 2020 Sircon Insurance Agent Services - Online Classes Property and Casualty Agent Licensing

Completed training and passed the exam. Have also taken additional courses related to garage liability, general liability, and some worker's compensation. 6

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