Call Center Data Entry
Resume:
RITA MILNER
************@*****.***
PROFESSIONAL SKILLS
Certified Nursing Assistant (CNA), Medical Assistant (MA), Cardiopulmonary Resuscitation (CPR) and First Aid Certified.
Epic Healthcare Software, e-Clinical Works, Type 65 wpm, Data Entry 10-Key Adding Machine by touch.
Proficient software packages: Microsoft Office Word, Excel, & PowerPoint, Organizational Chart software
TrueScreen Background Check, E-Verify Employment Eligibility Verification.
Exceptional administrative skills, Call Center Appointment Scheduler, office support and multi-task projects.
Detail-oriented with strong trouble shooting and problem-solving skills.
Strong interpersonal, leadership, and communication skills.
Process Payroll, Motor Vehicle Reports and Employment Verifications.
Commercial Driver’s Licensed (CDL) Recruiter and Dispatcher.
Audited and maintained Department of Transportation (DOT) files according to state and federal guidelines.
PROFESSIONAL EXPERIENCE
Home Helpers Healthcare, Alpharetta, GA May 2022 - Current
CNA Healthcare Services
Assist with client activity of daily living.
Randstad Healthcare, Roswell GA
Quality Management Specialist Jan 2021 / March 2021
Maintained and tracked vital health information related to client care.
Pulled reports daily to ensure completion and accuracy of Nurse/CNA’s client visit notes.
Assisted Nurse/CNAs with navigating and resetting passwords via MyUnity EMR system.
Ensurian Agency, LLC, Atlanta, GA Feb 2020 / Nov 2020
Healthcare Screener
Prescreened potential customers for healthcare programs according to company guidelines.
Managed high call volume of inbound and outbound customer inquiries utilizing multiple computer screen monitors; and routed calls to appropriate departments for service and resolution.
Obtained 15% exceptional prescreen-to-sales ratio with a quality adherence average of 99%.
Eagle Resources Staffing, Alpharetta, GA Sept 2019 / Feb 2020
Healthcare Screener (Temp to Perm)
Pre-qualified sales leads for healthcare programs in a call center environment.
Routed incoming calls to appropriate departments for resolution services.
Hired permanently within 4 months based on good work ethics and performance.
Piedmont Healthcare, Atlanta, GA Dec 2016 / Mar 2019
Patient Connection Associate II
Provided call center appointment scheduling for 48 physician offices and quickcare centers.
Provided patient MyChart Portal inquiry services support and assisted with reactivating accounts.
Assisted with customer relations management of medical inquiries and appropriate department routing.
Assisted with patient connections to specialty service referrals.
Received Twenty-Star Exceptional Customer Service Award for maintaining 100% quality adherence rating.
Prestige Staffing, Sandy Springs, GA Sept 2016 / Dec 2016
Patient Connection Associate I (Temp to Perm)
Call Center appointment scheduler for 48 physicians’ offices and Walgreens Quickcare Centers.
Hired permanently within 3 months based on work ethics and great performance.
AppleOne Staffing, Alpharetta, GA Jan 2016 / Sept 2016
Quality Assurance Specialist (Temporary Assignment)
Processed and audited medical record requests.
Indexed medical record requests to generate customer invoice, bill, record printing and shipment.
Adhered to patient health information privacy policy and procedures (HIPPA guidelines).
Whitefoord Inc., Atlanta, GA Dec 2012 / Aug 2015
Medical Customer Service Support Specialist
Managed Front Office Check-In and Check-Out process including insurance verifications and medical records retrieval.
Operated multiple telephone communication lines.
Scheduled appointments utilizing the EPIC Healthcare software.
Assisted with on-line Patient Portal inquires and system app activations.
Helped patients coordinate medical specialty referrals.
Generate monthly Referral Reports.
Self-Employed CNA Contractor, Decatur, GA Dec 2001 / Nov 2020
Private In-Home Caregiver (Part-time as needed)
Obtain vital signs, weigh patient and ensure consumption of medications.
Manage client’s daily obligations, appointments, and administrative needs.
Provide needs analysis, vendor selection, and quality assurance.
Maintain and manage the service requirements of healthcare equipment and supplies.
Assist the Registered Nurse and provide rotating around the clock care coverage.
Claritas / Equifax National Decisions Systems, Norcross, GA Dec 1987 / Nov 2001
Customer Support Specialist
Processed customer site location, demographic and lifestyle analysis mail list orders.
Provided mail list process training to the southeast sales team.
Reviewed manuals for proofing, generated reports and assisted with creating Powerpoint presentations.
Provided data entry of insurance motor vehicle accident reports.
Provided other administrative functions, including typing, filing, email, facsimiles, telephone communications, travel arrangements, scheduling and ordering supplies.
EDUCATION
Certified Nursing Assistant, Georgia Nurse Aide Registry, July 2018
Medical Assistant Diploma, Everest Institute, Decatur, GA, Oct 2011 – July 2012
Atlanta Technical College, Atlanta, GA – Some college in Computer Information Systems 2002-2004
DeVry Institute of Technology, Decatur, GA – Some college in Business Administration 1994
Graduate of Frederick Douglas High School, Atlanta, GA 1982
AWARDS
Received Patient Connection Twenty-Star Exceptional Customer Service Award 2017; Quality Adherence percentage 87%. Received Certificate of Appreciation in recognition of going above and beyond from Leslie Cash Usher Board 2002; Love Thy Children Parent Teacher Association (PTA) 2003; Snapfinger Elementary PTA 2006-2007; Columbia Middle PTA 2008. Usher of the Year Award 2008. Received an ACE Award (Achieving Company Excellence) for the first quarter 1997 and fourth quarter 1998 for displaying outstanding efforts toward improving quality throughout the company and for promoting the corporate values of leadership, teamwork, quality, and service.
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