Front Desk Medical
Resume:
ANNA
HILLMAN
************@*****.***
Sicklerville, NJ 08081
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SKILLS
• Report Distribution
• Records Management
Databases
• Invoice Preparation
• Video Conferencing Software
• Administrative Support
• Administrative Oversight
• Document Filing and Retrieval
• Calendar and Scheduling
Software
• Executive Schedule
Management
• Critical Thinking
• Verbal and Written
Communication
• Bookkeeping and Basic
Accounting
• Customer Service
• Microsoft Office
EDUCATION
Gloucester County College
Sewell, NJ
PROFESSIONAL SUMMARY
Driven and resourceful administrative professional with
[25+ years of experience assisting with the work of high- achieving executives. Track record supporting
professional needs with well-organized precision.
Successfully manages high-volume workloads in rapidly changing environments.
ACCOMPLISHMENTS
• Planned corporate meetings, lunches, and special events for groups of 10+ employees.
• Prepared and distributed payroll for staff of 10 direct reports.
• Collaborated with a team of 10 in the development.
• Resolved product issues through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
WORK HISTORY
Advanced Chiropractic Associates - Front Desk Manager Atco, NJ • 09/2022 - Current
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Maintained transaction security by verifying payment cards against identification.
• Followed company security and check-in policies and procedures and reported suspicious activity to
supervisor.
• Resolved guest complaints by addressing issues with rooms promptly.
• Coordinated referrals through insurance and other medical specialists and documented details in patient Some College (No Degree):
Business Courses
Penco Tech
Blackwood, NJ
Some College (No Degree):
Computers
Gateway Regional High School
Woodbury Heights, NJ • 06/1990
High School Diploma
Gloucester County Vocational
School
Woodbury Heights, NJ • 06/1990
Associate of Arts And Sciences:
Art Education
charts.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Processed medical insurance claims and payments.
• Assisted with medical coding and billing tasks.
• Obtained payments from patients and scanned
identification and insurance cards.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Provided prompt, polite and professional in-person and telephone customer service.
• Contacted patients regarding unpaid and underpaid accounts to resolve issues.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Reconciled daily payments received and prepared
deposits for smooth office finances.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Updated patient information and insurance details for accurate electronic medical records.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Relayed care and medication advice to patients to relieve physicians during peak hours.
ARBDA - Medical Office Specialist
Sewell, NJ • 10/2020 - 09/2022
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out, and payments for billing.
• Entered procedure codes and diagnosis codes into medical billing software.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Received, recorded, and filed medical payments by check, cash, and credit card.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Contacted patients regarding unpaid and underpaid accounts to resolve issues.
• Audited customer files to verify medical necessity and satisfaction of coverage criteria.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Organized and maintained a patient chart filing system to promote quick data finding for staff.
• Frequently double-checked patient histories and
current information while scheduling follow-ups and other appointments.
• Registered and verified patient records.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
C.A Enterprises - Executive Assistant & Leasing
Development
Moorestown, NJ • 09/2016 - 06/2019
• Managed mail and both incoming and outgoing
correspondence, mail, email and faxes.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Organized and coordinated conferences and monthly meetings.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Promoted team productivity by keeping supplies
organized and well-stocked.
• Filed paperwork and organized computer-based
information.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Handled incoming and outgoing mail, email and faxes.
• Facilitated training and onboarding for incoming office staff.
• Led staff and vendors in providing high level of service for owner and guests.
• Used advanced software to prepare documents,
reports, and presentations.
• Answered high volume of phone calls and email
inquiries.
• Handled logistics, catering, agendas and travel
arrangements for meeting and event planning for board of directors, president and executive vice president.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Supported business and hospitality needs of corporate partners and staff during meetings and company
events.
• Created and managed office systems to efficiently deal with documentation.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables
Sicklerville Chiropractic - Billing• Manager Sicklerville Chiropractic
01/2015 - 06/2016
• Optimized organizational systems for payment
collections, AP/AR, deposits, and recordkeeping.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
• Hired, managed, developed, and trained staff,
established and monitored goals, conducting
performance reviews, and administered salaries for staff.
.
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